Help Desk Software for Government & Nonprofits
Jitbit is a help desk for government agencies and nonprofits that your procurement team will actually approve — flat-rate pricing, purchase-order payment, encryption at rest and in transit, and a self-hosted option for agencies that need it. Trusted by 100+ government and nonprofit organizations.
21-day trial · No credit card required
Pricing That Fits Public Budgets
Per-agent help desks charge $89+ per seat — that's $800+/mo for a 9-person team. Jitbit covers all 9 for $249/mo flat. Unlimited end-users, so constituents and staff submit tickets without extra cost. 10% nonprofit discount available on request. See pricing.
Pay by PO, Not Just Credit Card
Government procurement doesn't run on credit cards. We accept purchase orders, wire transfers, and issue proper invoices. No sales calls required — just submit your PO and we'll process it, usually within one business day.
Set Up Today, Not Next Quarter
Most teams are resolving tickets within an hour of signing up. Connect your Exchange, O365 (including GCC High), or IMAP mailbox, invite your agents, done. No implementation consultants. No six-month rollout.
"Being a non-profit IT company, we were looking for something affordable, clean and powerful. We got that with JitBit. Out of the box it is simple and elegant, has a clean and easy-to-use UI, and has powerful customization and automation tools to make it work exactly how you need it to. The support team has been quick and responsive in answering any questions that I have had about the software. My team and I are absolutely loving it."
Security & Data Controls for Government Help Desks
Government agencies and nonprofits handle sensitive constituent data. Jitbit's help desk includes the technical and administrative controls you need — without bolting on expensive add-ons or forcing you into a custom enterprise contract.
Technical Safeguards
- AES-256 encryption at rest on all ticket data, attachments, and backups
- TLS 1.2+ encryption for all data in transit
- Role-based access control — restrict agents to specific categories, departments, or ticket types
- SAML 2.0 and Active Directory integration for centralized authentication
- Automatic session timeouts and IP-based access restrictions
Administrative Controls
- Audit trail for ticket actions — who edited, reassigned, and when
- Configurable data retention and deletion policies
- Two-factor authentication for all agent accounts
- GCC High Office 365 support for federal agencies
- Self-hosted option for full infrastructure and data control
Our SaaS platform runs on AWS infrastructure with data centers in the US. For agencies that require full physical control, our self-hosted version installs behind your firewall on your own servers. Either way, you get the same government help desk software feature set — city governments, county offices, state agencies, and nonprofits all use Jitbit to manage internal and constituent support requests.
How Procurement Works
Start a Free Trial
Sign up, evaluate for 21 days. No credit card needed, no procurement approval required yet. Your team can test with real tickets before any paperwork.
Submit a Purchase Order
Send your PO via our purchase form. We accept purchase orders, wire transfers, and checks. No sales calls or vendor onboarding paperwork.
Get Your Invoice
We issue a proper invoice with a W-9 available on request. Your trial converts to paid with all data preserved. Most orders processed within one business day.
Frequently Asked Questions
- Do you accept purchase orders?
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Yes. We accept purchase orders, wire transfers, and checks. Submit your PO through our purchase order form and we'll process it — usually within one business day. W-9 is available on request.
- Is there a government or nonprofit discount?
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Our pricing is already flat-rate and significantly cheaper than per-agent alternatives. A 9-agent team pays $249/mo on our Enterprise plan — compared to $800+ at competitors charging $89+/agent. All end-users (constituents, staff, citizens) are unlimited at no extra cost. We also offer a 10% discount for registered nonprofits — just contact us after signing up. See pricing.
- What security measures do you have in place?
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All data is encrypted at rest (AES-256) and in transit (TLS 1.2+). We support role-based access control, two-factor authentication, SAML 2.0 single sign-on, Active Directory integration, session timeouts, and IP-based access restrictions. Our SaaS platform runs on AWS with US-based data centers. For agencies that need full infrastructure control, our self-hosted version runs behind your firewall.
- Do you support GCC High Office 365?
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Yes. Jitbit supports Microsoft's Government Community Cloud (GCC High) for both inbound and outbound email. You'll need to create an app registration in the GCC Azure portal — we have a step-by-step guide for the setup.
- Can we self-host behind our firewall?
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Yes. Our on-premise version installs on your Windows servers with MS SQL Server. You get full control over your data, network access, and security policies. Source code is available for organizations that need deep customization.
- Do you support Active Directory and SAML?
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Yes. We support Active Directory integration and SAML 2.0 for single sign-on. Your team logs in with their existing credentials — no separate passwords to manage.
- How long does setup take?
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Most teams are live within an hour. Sign up, connect your support email (we support Exchange, Office 365, IMAP, and SMTP), invite your agents, and you're ready. No implementation project required.
- What happens when the trial ends?
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Your data stays intact for 3 months. When you upgrade to a paid plan with the same email, your trial instance converts to paid with all data preserved. No setup fees, no hidden charges.
Your procurement team will thank you
See why 100+ government agencies and nonprofits chose Jitbit over overpriced, overcomplicated help desks.