Help Desk Software for Google Workspace (Google Apps)

If your company runs on Google Workspace (formerly Google Apps), your help desk should work with it -- not around it. Jitbit Helpdesk integrates with Google Workspace out of the box, so your support team can attach Google Drive files to tickets, sign in with their Google accounts, and provision users automatically through SCIM. No plugins to install, no middleware to maintain.

Google Drive Integration -- Attach Files Directly to Tickets

Jitbit's Google Drive integration lets agents and customers attach Google Docs, Sheets, Slides, and other Drive files to support tickets with two clicks. Instead of downloading a file and re-uploading it, you select it directly from Drive. The ticket stores a link to the live document, which means:

Always up to date -- The link points to the latest version, so there is no confusion from multiple file attachments.
Permissions stay with Google -- File access is still controlled on Google's side. If you stop sharing a document, the link respects that.
Great for collaboration -- Your team can co-edit a Google Doc (a draft contract, a troubleshooting runbook) and the ticket always links to the current version.

This is especially useful for teams that already store internal documentation, SOPs, or customer-facing materials in Google Drive -- your help desk becomes a natural extension of your existing workflow.

Sign In with Google -- Zero-Configuration SSO

Jitbit supports "Sign in with Google" as a built-in authentication option. Enable it with a single checkbox in the admin panel, and your team can log in to the help desk using their existing Google accounts -- no passwords to remember, no accounts to create.

You can optionally restrict Google sign-in to specific domains (for example, only allow users with "@yourcompany.com" Google Workspace accounts), which keeps access locked to your organization while eliminating login friction for your agents.

Google SAML 2.0 -- Enterprise Single Sign-On

For organizations that need centralized identity management, Jitbit supports SAML 2.0 with Google Workspace. This lets your IT team manage help desk access from the Google Admin console, enforce multi-factor authentication policies, and give employees seamless single sign-on across all your cloud apps -- including the help desk.

Once configured, users who are signed into their Google Workspace account can open Jitbit without entering any credentials. The step-by-step SAML setup guide walks you through the entire configuration in about ten minutes.

SCIM -- Automatic User Provisioning with Google Workspace

Jitbit also supports the SCIM protocol for automatic user provisioning and deprovisioning. When you add a new team member in Google Workspace, their help desk account is created automatically. When someone leaves, their access is revoked. No manual account management, no orphaned logins, no security gaps.

Why Google Workspace Teams Choose Jitbit

Plenty of help desk tools claim Google integration, but most stop at a basic OAuth login. Jitbit goes deeper:

Google Drive attachments built into the ticket reply area, not bolted on as a third-party add-on.
Three SSO options -- simple Google OAuth, full SAML 2.0, or the authentication API -- so you can match your security requirements exactly.
SCIM provisioning that syncs user accounts automatically with your Google Workspace directory.
Fast, clean interface that your team will actually enjoy using alongside Gmail, Calendar, and the rest of the Google Workspace suite.

Ready to connect your Google Workspace to a help desk that works the way your team already does? Start a free trial -- setup takes minutes, and your Google integrations work from day one.