Monitor your support team's performance easily with our latest feature - the real time dashboard. The dashboard refreshes automatically and provides a quick overview of your help desk' efficiency with just a quick glance at it.
Get the metrics you need - when you need them. Help your support agents track their performance and spot the bottleneck right away, by looking at resolution times, response speed, the pace new tickets come in etc. While at the same time seeing the overall stats: total ticket over time, the "in-progress" ones, average ticket per day etc.
Currently Dashboard is accessible to admins only, but feel free to display it somewhere on a big screen in your office. As mentioned above, it updates in real time and there is no need to refresh the page.
We are looking to add more features to Dashboard like displaying the agents who are currently online and showing a feed of recent tickets and replies.
Last updated: 5/5/2020 more Helpdesk Ticketing System whitepapers