It really depends of how many users and how many support tickets you expect. Generally, if you machine bares the SQL Server requirements - it also works for Jitbit. The absolute minimum is 2 cores and 2GB RAM.
Please be aware that installing a web-application on a server can be a complicated task. It requires basic knowledge of how to install and administer MS SQL Server, create databases and run SQL scripts. You may also need some experience how to configure IIS server basic settings on Windows. We strongly recommend going with our hosted version, please try the server only if you really know what you're doing.
Any computer/smartphone/tablet with a browser (modern browsers are recommended: Chrome, Firefox, MS Edge, Safari).
To save yourself from configuring a server, installing the ticketing system and maintaining updates later, consider trying the hosted helpdesk which is just a few seconds away.
Last updated: 3/21/2022 more Helpdesk Ticketing System whitepapers