Help Desk Software - System Requirements

Any ASP.NET-compatible web hosting with MS SQL database support:

• Windows 2000/2003/2008/Vista/7/8/2012 or above
• IIS Server 6+ (IIS 7.0 or above is highly recommended)
• .NET Framework 4.5
• MS SQL Server 2005 and above (free Express edition is fine), optionally you can install Full-Text Search
• (optional) If you plan to install the Helpdesk Software using "setup.exe" on a Windows 2008/2012/7/8 machine you may need to set up the "IIS 6 compatibility mode" (like described here) OR install the product manually by copying the files to your web-server.
• For inbound emails to work you need the "SocketPermission" for the helpdesk software application, and this may be disabled on some shared hostings

Client-side requirements

Any computer/smartphone/tablet with a browser (on PCs modern browsers are recommended: IE9+, Firefox, Chrome, Opera).

Did you know we have a hosted version?

To save yourself from configuring a server, installing the ticketing system and maintaining updates later, consider trying the hosted helpdesk which is just a few seconds away.