Help Desk Software - System Requirements

Any ASP.NET-compatible web server with MS SQL database support:

• Windows 2003/2008/2012 server or above, Vista/7/8/10 or above
• IIS Server 6+ (IIS 7.0 or above is highly recommended!)
• .NET Framework 4.5
• MS SQL Server 2005 and above (the free Express edition is fine), optionally you can install Full-Text Search
• (optional) If you plan to install Jitbit Helpdesk using "setup.exe" on a Windows 2008/2012/7/8 machine you may need to set up the "IIS 6 compatibility mode" (like described here) OR install the product manually by copying the files to your web-server.
• For inbound emails to work you need the "SocketPermission" for the helpdesk application, and this may be disabled on some shared hostings

Client-side requirements

Any computer/smartphone/tablet with a browser (on PCs modern browsers are recommended: IE10+, Firefox, Chrome, Opera).

Did you know we have a hosted version?

To save yourself from configuring a server, installing the ticketing system and maintaining updates later, consider trying the hosted helpdesk which is just a few seconds away.