HelpDesk ticketing system Whitepapers

• Helpdesk: full list of features
  Detailed list of features of our helpdesk ticketing system
• Why web-based?
  Why should you choose a web-based help desk app instead of the traditional desktop solutions? Web based means cheaper, easier and more secure. Learn more about the benefits for you customer support.
• Hosted vs On Premise Helpdesk?
  Hosted vs. self-hosted help desk : which one do you need?
• Zendesk vs. Jitbit
  Jitbit Helpdesk - a cheaper alternative to Zendesk. UNLIMITED agents! Try the free trial now.
• Freshdesk vs. Jitbit
  Jitbit is a much cheaper alternative to Freshdesk. Lets review the differences and price calculations right here.
• Help Desk for Small Business
  Help desk software for small business. Web-based and affordable. Free unlimited trial.
• Helpdesk Download
  Helpdesk download - download a free trial of our helpdesk app, the trial is NOT TIME LIMITED
• Help Desk on Windows Azure
  Jitbit's Help Desk software runs on a Windows Azure Server just fine. Here's why
• Jitbit Zapier integration
  Integrate Jitbit Helpdesk with 500+ other apps with Zapier integration
• Online Help Desk Software
  "Online help desk software" is just another name for hosted (saas) helpdesk apps. Online help desk software is a great way to scale your customer support to a new level - here's why.
• Open-source Helpdesk components
  Open-sourced components of Jitbit Hepldesk system and other open source tools from Jitbit
• OTRS Alternative: OTRS vs Jitbit Helpdesk
  Jitbit is a great OTRS alternative if you want an easy-to-use solution
• Outlook Help Desk
  Still using Outlook for your helpdesk needs? Moving to a helpdesk app will not break your workflow - try a helpdesk that integrates into email and outlook.
• Helpdesk software reporting features
  While we're doing our best to help you offer the best possible service and support to your customers, we also trying to provide you with great tools to analize and measure your success. Jitbit Helpdesk has plenty of useful reports built-in. Let's take a quick look at all of them.
• ITIL Service Desk Software
  Service Desk Software - what is it? What features does it need? Why Jitbit's service desk tools are the best?
• Service Desk Ticketing System
  Detailing a few of the key features of Jitbit's self-hosted service desk ticketing system.
• Implementing SLA in Jitbit Ticketing system
  Implementing SLA policies via Jitbit Helpdesk automation rules engine
• Slack integration
  Jitbit Helpdesk supports integration with Slack, get a new Slack bot message whenever someone creates a ticket in Jitbit Helpdesk
• Spiceworks vs. Jitbit
  Jitbit Helpdesk is a great Spiceworks alternative, if you want something more from your helpdesk.
• A Simple Support Ticket System
  Detailing some of the reasons why Jitbit feels that our self-hosted service desk is at the cutting edge.
• System Requirements
  Jitbit Helpdesk - system requirements for the self-hosted (on-premise) software
• Helpdesk-TeamViewer integration
  
• Ticketing system walkthrough video
  A video showing you the basics of Jitbit Helpdesk - creating a ticket, replying to a ticket, working with the grid etc.
• UserVoice alternative - "Ideas" forum
  Jitbit Helpdesk's "Ideas forum" is a great free alternative to UserVoice, integrated in the helpdesk app
• Web Based Help Desk Application
  Web Based Help Desk Application from Jitbit offers wide range of services to the customers. It allows the customers to use unlimited agents for the help desk with no extra charge.
• A Web Based Ticket System With a Difference
  Learn the benefits of using a web based ticket system and why ours is different
• Top Quality Web Help Desk Software That Works
  Feature rich, highly affordable web help desk software that meets the needs of every business large and small.
• Web Ticket System
  Detailing some of the key technical features of Jitbit's web based help desk solution. Download a trial today.
• What is Jitbit Help Desk
  What is Jitbit Helpdesk
• GDPR Compliant Help Desk Software
  GDPR is the new EU law regulating personal data protection. Learn about Jitbit's work on protecting user data and staying GDPR compliant
• GitLab Integration
  A manual on how to setup an integration with GitLab
• Google Drive (Docs) Integration
  Jitbit Help Desk integrates with Google Drive/Docs - attach your Google files with just two clicks
• Help Desk Email Management
  Help desk email management software from Jitbit. Our service-desk app easily integrates into your existing email via IMAP, POP or Exchange.
• Help desk software for IT companies
  Best web based help desk software for IT companies and IT consultants, Manage your customers with ease, keep your tickets organised.
• Help desk setup
  Setup of a web help desk can be difficult. Set up of our help desk takes a couple of clicks.
• Help desk software for MSPs
  An article describing what Jitbit Helpdesk can offer to MSPs
• How does the helpdesk software work?
  What is helpdesk? How does it work? A detailed description of how any helpdesk system works: ticket life-cycle, user roles etc.
• HelpDesk Source Codes
  ASP.NET help desk sources - C# codes, Visual Studio solution file. Fine-tune our helpdesk app for your needs.
• Helpdesk Software Active Directory integration
  Jitbit Help desk - full integration with Active Directory. Free trial. Try now.
• Jitbit Helpdesk Alternatives
  See how Jitbit Helpdesk compares to other ticketing systems: Zendesk, Desk.com, OTRS, Freshdesk etc.
• API Hooks
  Jitbit Helpdesk offers outbound API vi so-called hooks, read more about them
• Full description of all Automation Rules triggers, actions, and conditions
  Text description of everything we currently have in automation rules
• Customer Self Service Portal
  Jitbit customer portal lets your customers use the web app without touching email
• Help Desk Demo
  Free Online Demo of Jitbit Helpdesk - try out the features or simply watch a video tutorial
• Helpdesk Email API
  Controlling Jitbit HelpDesk from your email software
• Email ticketing system
  What is an email ticketing system and how it helps your be more productive at providing customer service.
• Enterprise Help Desk Software
  Looking for an enterprise help desk app? Look out for these features
• Exchange Integration
  An article that explains the merits of a help desk and how it can seamlessly integrate with your existing MS Exchange email program.
• Highrise integration
  Jitbit Helpdesk and Highrise integration manual
• JIRA integration
  Jitbit Helpdesk can be easily integrated with JIRA. Here's a how-to guide on setting this up.
• Helpdesk software Exchange integration
  Connect your Exchange support mailbox directly to your ticketing software
• Help Desk Productivity Features
  An overview of Jitbit Helpdesk productivity features
• Helpdesk software with asset management
  Every third IT help desk department needs some kind of asset management in their ticket-management software. Jitbit has this feature, read more about it.
• Helpdesk with a knowledge base
  Jitbit Helpdesk includes the knowledge base out of the box. Check us out - free trial
• Consumers and Techs In The Help Desk Ticket System
  Help Desk Techs & the Consumers work together to solve issues, but the Help Desk Ticket is a resource your company can use beyond the trouble call.
• Support Widget for Your Website
  Our helpdesk app (both saas and self-hosted versions) comes with a "support widget" that you can add to your website. It's a simple way of adding a "contact us" form to your website, or a "site-wide" support sidebar for all your pages.
• JIRA and other integrations
  A list of all the third-party apps that integrate with Jitbit ticketing software
• IT Support Software
  IT Support Software from Jitbit - unlimited agents for a fixed fee
• Jitbit Helpdesk vs. JIRA Service Desk
  Compare Jitbit and JIRA Service Desk on features and pricing
• Simple Live Chat Autoresponder Script
  Simple automatic reply script for Jitbit Live Chat
• Live Chat best practices in Jitbit
  
• Live Chat in Jitbit Helpdesk
  Live Chat inside a helpdesk app - our latest cool feature.
• Live Chat Widget
  Add a chat widget to your website in two easy steps. 21-days trial, no credit card required, no obligations.
• MS Teams Integration
  Jitbit Helpdesk integrates with MS Teams
• Helpdesk servers
  The self-hosted version of Jitbit Helpdesk has a number "number of installations" phrase listed on the pricing page. Learn what it means.
• Help Desk Project Management
  Help Desk software app can be used for project management, not just to track support tickets from customers
• ASP.NET help desk
  ASP.NET help desk software source codes. We offer C# source codes for the on-premise version of our Helpdesk Software
• Helpdesk API
  Web-based REST API for Jitbit Help Desk software app: docs, specs, code samples and description
• Help Desk Management
  Help Desk Management software by Jitbit. Use our awesome app to automate and manage your helpdesk tasks
• Bitbucket and GitHub integration
  How to setup an integration with bitbucket in Jitbit Helpdesk
• Helpdesk User Lookup
  User Lookup lets you pull extra user information from any external service.
• Case Studies
  Jitbit Helpdesk success stories - case studies from some of Jitbit happy customers using the helpdesk ticketing system.