Help Desk Software Whitepapers

• Helpdesk: full list of features
  Detailed list of features of our helpdesk ticketing system
• Why web-based?
  Why should you choose a web-based help desk app instead of the traditional desktop solutions? Web based means cheaper, easier and more secure. Learn more about the benefits for you customer support.
• Hosted vs Downloaded
  Hosted vs. self-hosted help desk : which one do you need?
• SaaS Help Desk Software from Jitbit
  SaaS Help Desk software for less then a dollar a day. Free trial. No credit card required.
• Zendesk vs. Jitbit
  Jitbit Helpdesk - a cheaper alternative to Zendesk. UNLIMITED agents! Try the free trial now.
• Freshdesk vs. Jitbit
  Jitbit is a much cheaper alternative to Freshdesk. Lets review the differences and price calculations right here.
• Desk.com vs. Jitbit
  Jitbit vs Desk.com price comparison and differences highlights. (spoiler: Jitbit is much cheaper :)
• Help Desk for Small Business
  Help desk software for small business. Web-based and affordable. Free unlimited trial.
• Helpdesk Email API
  Controlling Jitbit HelpDesk from your email software
• Exchange Integration
  An article that explains the merits of a help desk and how it can seamlessly integrate with your existing MS Exchange email program.
• Help desk setup
  Setup of a web help desk can be difficult. Set up of our help desk takes a couple of clicks.
• How does the helpdesk software work?
  What is helpdesk? How does it work? A detailed description of how any helpdesk system works: ticket life-cycle, user roles etc.
• Foolproof Help Desk Solutions
  A short article that explains in a light hearted way how simple it is to use Jitbit's web based help desk. Download a trial now.
• HelpDesk Source Codes
  ASP.NET help desk sources - C# codes, Visual Studio solution file. Fine-tune our helpdesk app for your needs.
• Helpdesk Software Active Directory integration
  Jitbit Help desk - full integration with Active Directory. Free trial. Try now.
• Jitbit Customer Portal
  Jitbit customer portal lets your customers use the web app without touching email
• API Hooks
  Jitbit Helpdesk offers outbound API vi so-called hooks, read more about them
• Google Drive (Docs) Integration
  Jitbit Help Desk integrates with Google Drive/Docs - attach your Google files with just two clicks
• Help Desk Email Management
  Help desk email management software from Jitbit. Our service-desk app easily integrates into your existing email via IMAP, POP or Exchange.
• Help desk software for IT companies
  Best web based help desk software for IT companies and IT consultants, Manage your customers with ease, keep your tickets organised.
• Support Widget for Your Website
  Our helpdesk app (both saas and self-hosted versions) comes with a "support widget" that you can add to your website. It's a simple way of adding a "contact us" form to your website, or a "site-wide" support sidebar for all your pages.
• Hipchat integration
  Set up an integration with Hipchat to receive notifications about new Helpdesk tickets instantly instantly
• JIRA and other integrations
  A list of all the third-party apps that integrate with Jitbit ticketing software
• IT Support Software
  IT Support Software from Jitbit - unlimited agents for a fixed fee
• Helpdesk servers
  The self-hosted version of Jitbit Helpdesk has a number "number of installations" phrase listed on the pricing page. Learn what it means.
• ITIL Service Desk Software
  Service Desk Software - what is it? What features does it need? Why Jitbit's service desk tools are the best?
• Service Desk Ticketing System
  Detailing a few of the key features of Jitbit's self-hosted service desk ticketing system.
• Implementing SLA in Jitbit Ticketing system
  Implementing SLA policies via Jitbit Helpdesk automation rules engine
• Slack integration
  Jitbit Helpdesk supports integration with Slack, get a new Slack bot message whenever someone creates a ticket in Jitbit Helpdesk
• Spiceworks vs. Jitbit
  Jitbit Helpdesk is a great Spiceworks alternative, if you want something more from your helpdesk.
• Great Value Support Ticket Software
  Jitbit's hosted help desk is not only the greatest value support ticket solution but is also really reliable.
• A Simple Support Ticket System
  Detailing some of the reasons why Jitbit feels that our self-hosted service desk is at the cutting edge.
• Ticketing system walkthrough video
  A video showing you the basics of Jitbit Helpdesk - creating a ticket, replying to a ticket, working with the grid etc.
• Web Based Help Desk Application
  Web Based Help Desk Application from Jitbit offers wide range of services to the customers. It allows the customers to use unlimited agents for the help desk with no extra charge.
• A Web Based Ticket System With a Difference
  Learn the benefits of using a web based ticket system and why ours is different
• Top Quality Web Help Desk Software That Works
  Feature rich, highly affordable web help desk software that meets the needs of every business large and small.
• Web Ticket System
  Detailing some of the key technical features of Jitbit's web based help desk solution. Download a trial today.
• Open-source Helpdesk components
  Open-sourced components of Jitbit Hepldesk system and other open source tools from Jitbit
• OTRS Alternative: OTRS vs Jitbit Helpdesk
  Jitbit is a great OTRS alternative if you want an easy-to-use solution
• Outlook Help Desk
  Still using Outlook for your helpdesk needs? Moving to a helpdesk app will not break your workflow - try a helpdesk that integrates into email and outlook.
• Helpdesk software reporting features
  While we're doing our best to help you offer the best possible service and support to your customers, we also trying to provide you with great tools to analize and measure your success. Jitbit Helpdesk has plenty of useful reports built-in. Let's take a quick look at all of them.
• Help Desk on Windows Azure
  Jitbit's Help Desk software runs on a Windows Azure Server just fine. Here's why
• Windows Help Desk Software For Trouble Call Organization
  JitBit Self Hosted Windows Help Desk Software is compatible with your company's Windows based server and can increase the efficiency of your IT Dept.
• Jitbit Zapier integration
  Integrate Jitbit Helpdesk with 500+ other apps with Zapier integration
• JIRA integration
  Jitbit Helpdesk can be easily integrated with JIRA. Here's a how-to guide on setting this up.
• Helpdesk software Exchange integration
  Connect your Exchange support mailbox directly to your ticketing software
• Help Desk Productivity Features
  An overview of Jitbit Helpdesk productivity features
• Helpdesk software with asset management
  Every third IT help desk department needs some kind of asset management in their ticket-management software. Jitbit has this feature, read more about it.
• Helpdesk with a knowledge base
  Jitbit Helpdesk includes the knowledge base out of the box. Check us out - free trial
• A Helpdesk System That Shines
  Key features a helpdesk system should have to be truly effective. Try Jitbit's helpdesk system - we ffer both hosted and downloadable versions.
• Consumers and Techs In The Help Desk Ticket System
  Help Desk Techs & the Consumers work together to solve issues, but the Help Desk Ticket is a resource your company can use beyond the trouble call.
• Online Help Desk Software
  "Online help desk software" is just another name for hosted (saas) helpdesk apps. Online help desk software is a great way to scale your customer support to a new level - here's why.
• Helpdesk Download
  Helpdesk download - download a free trial of our helpdesk app, the trial is NOT TIME LIMITED
• Help Desk Project Management
  Help Desk software app can be used for project management, not just to track support tickets from customers
• ASP.NET help desk
  ASP.NET help desk software source codes. We offer C# source codes for the on-premise version of our Helpdesk Software
• Helpdesk API
  External web-based API for our helpdesk software app
• Help Desk Management
  Help Desk Management software by Jitbit. Use our awesome app to automate and manage your helpdesk tasks
• Bitbucket and GitHub integration
  How to setup an integration with bitbucket in Jitbit Helpdesk
• Helpdesk User Lookup
  User Lookup lets you pull extra user information from any external service.
• Case Studies
  Jitbit Helpdesk success stories - case studies from some of Jitbit happy customers using the helpdesk ticketing system.