Why web-based?
Why should you choose a web-based help desk app instead of the traditional desktop solutions? Web based means cheaper, easier and more secure. Learn more about the benefits for you customer support.
Zendesk vs. Jitbit
Jitbit Helpdesk - a cheaper alternative to Zendesk. UNLIMITED agents! Try the free trial now.
Freshdesk vs. Jitbit
Jitbit is a much cheaper alternative to Freshdesk. Lets review the differences and price calculations right here.
Desk.com vs. Jitbit
Jitbit vs Desk.com price comparison and differences highlights. (spoiler: Jitbit is much cheaper :)
Help Desk for Small Business
Help desk software for small business. Web-based and affordable. Free unlimited trial.
Helpdesk Download
Helpdesk download - download a free trial of our helpdesk app, the trial is NOT TIME LIMITED
Jitbit Help Desk GDPR Compliance
GDPR is the new EU law regulating personal data protection. Learn about Jitbit's work on protecting user data and staying GDPR compliant
Google Drive (Docs) Integration
Jitbit Help Desk integrates with Google Drive/Docs - attach your Google files with just two clicks
Help Desk Email Management
Help desk email management software from Jitbit. Our service-desk app easily integrates into your existing email via IMAP, POP or Exchange.
Help desk software for IT companies
Best web based help desk software for IT companies and IT consultants, Manage your customers with ease, keep your tickets organised.
Harvest Integration
A manual to set up Harvest integration with Jitbit Helpdesk
Helpdesk software with asset management
Every third IT help desk department needs some kind of asset management in their ticket-management software. Jitbit has this feature, read more about it.
Email ticketing system
What is an email ticketing system and how it helps your be more productive at providing customer service.
Exchange Integration
An article that explains the merits of a help desk and how it can seamlessly integrate with your existing MS Exchange email program.
API Hooks
Jitbit Helpdesk offers outbound API vi so-called hooks, read more about them
Help Desk Software Comparison
See how Jitbit Helpdesk compares to other ticketing systems: Zendesk, Desk.com, OTRS, Freshdesk etc.
Jitbit Customer Portal
Jitbit customer portal lets your customers use the web app without touching email
Help desk setup
Setup of a web help desk can be difficult. Set up of our help desk takes a couple of clicks.
How does the helpdesk software work?
What is helpdesk? How does it work? A detailed description of how any helpdesk system works: ticket life-cycle, user roles etc.
Foolproof Help Desk Solutions
A short article that explains in a light hearted way how simple it is to use Jitbit's web based help desk. Download a trial now.
HelpDesk Source Codes
ASP.NET help desk sources - C# codes, Visual Studio solution file. Fine-tune our helpdesk app for your needs.
Online Help Desk Software
"Online help desk software" is just another name for hosted (saas) helpdesk apps. Online help desk software is a great way to scale your customer support to a new level - here's why.
Help Desk on Windows Azure
Jitbit's Help Desk software runs on a Windows Azure Server just fine. Here's why
Support Widget for Your Website
Our helpdesk app (both saas and self-hosted versions) comes with a "support widget" that you can add to your website. It's a simple way of adding a "contact us" form to your website, or a "site-wide" support sidebar for all your pages.
Hipchat integration
Set up an integration with Hipchat to receive notifications about new Helpdesk tickets instantly instantly
JIRA and other integrations
A list of all the third-party apps that integrate with Jitbit ticketing software
IT Support Software
IT Support Software from Jitbit - unlimited agents for a fixed fee
Live Chat Widget
Add a chat widget to your website in two easy steps. 21-days trial, no credit card required, no obligations.
Helpdesk servers
The self-hosted version of Jitbit Helpdesk has a number "number of installations" phrase listed on the pricing page. Learn what it means.
Outlook Help Desk
Still using Outlook for your helpdesk needs? Moving to a helpdesk app will not break your workflow - try a helpdesk that integrates into email and outlook.
Helpdesk software reporting features
While we're doing our best to help you offer the best possible service and support to your customers, we also trying to provide you with great tools to analize and measure your success. Jitbit Helpdesk has plenty of useful reports built-in. Let's take a quick look at all of them.
ITIL Service Desk Software
Service Desk Software - what is it? What features does it need? Why Jitbit's service desk tools are the best?
Service Desk Ticketing System
Detailing a few of the key features of Jitbit's self-hosted service desk ticketing system.
Slack integration
Jitbit Helpdesk supports integration with Slack, get a new Slack bot message whenever someone creates a ticket in Jitbit Helpdesk
Spiceworks vs. Jitbit
Jitbit Helpdesk is a great Spiceworks alternative, if you want something more from your helpdesk.
Stripe Integration
Stripe integration with Jitbit allows you to see customer information in Jitbit profiles
Great Value Support Ticket Software
Jitbit's hosted help desk is not only the greatest value support ticket solution but is also really reliable.
A Simple Support Ticket System
Detailing some of the reasons why Jitbit feels that our self-hosted service desk is at the cutting edge.
System Requirements
Jitbit Helpdesk - system requirements for the self-hosted (on-premise) software
Ticketing system walkthrough video
A video showing you the basics of Jitbit Helpdesk - creating a ticket, replying to a ticket, working with the grid etc.
Web Based Help Desk Application
Web Based Help Desk Application from Jitbit offers wide range of services to the customers. It allows the customers to use unlimited agents for the help desk with no extra charge.
JitBit
