GitLab is a complete DevOps platform. It's a hosted code repository, issue and bug tracker, CI/CD platform and so much more - all in one app. On top of that, it is also open source.
Jitbit integrates with GitLab seamlessly. Here is how to do it:
In your Jitbit app go to the admin panel - Integrations and find GitLab.
Click "Enable Gitlab integration". Now you will need to get a personal access token for the repository you want to integrate with. This manual describes how to create a personal token in detail. Make sure that when you create the token you grant it "API" permissions in the "Scopes" section.
After you save the integration settings you are all set.
In each support ticket in Jitbit you now have a "Create Issue in GitLab" button. The button is located in the right sidebar.
You can create an issue after clicking on that button. It's pretty straightforward.
Click "Save" and the GitLab issue will be created in the selected repository.
As you can see a link to the original support ticket is added automatically. The ticket also has a link back to the issue.
Last updated: 7/31/2019 more Helpdesk Ticketing System whitepapers