Managing help desk software for multiple clients can be extremely challenging and requires the best software suites. For companies that need to manage help desks for multiple clients it can be best to get a system that is well-integrated into the company's own system. This will make it easier to manage all the clients at once. A good help desk ticket system will also allow the help desk to properly prioritize and categorize their ticket issues.
Running the help desk for multiple clients is necessary for many industries that handle client support. This can be challenging because different staff members need to work on multiple clients at once or specific staff members may be assigned to specific clients. Help desk software for multiple clients needs to be able to be customized so that it can send these support tickets to the appropriate parties while still enabling the issues to be dealt with in a timely manner.
Help desk software for multiple clients can be obtained through Jitbit Helpdesk Software. Jitbit allows grouping tickets by companies, and the "Enterprise" license allows unlimited installations with unlimited agents, which is useful to facilitate the management of multiple clients. Jitbit Helpdesk Software allows integration with the company's email system so that it can be easily used and most effective.
Last updated: 7/26/2018 more Helpdesk Ticketing System whitepapers