We are excited to announce that we have added Highrise integration to the latest version of Jitbit Helpdesk. Highrise is a popular and well-established CRM SaaS app on the market. It attracts thousands of customers around the world because of its simplicity.

The first version of Jitbit integration is simple, but we would be happy to add more features if we see more demand. Feel free to send your ideas to our support.

Currently, the integration checks if there is a contact in your Highrise app with the same email address as the ticket submitter’s address in Jitbit. If we find a contact, we will show you the link to the contact’s detailed profile on the ticket page.

Here's what it looks like:

How to enable Highrise integration with your helpdesk

1. In your Jitbit, go to Administration - Integration - Highrise
2. Check the "Enable Highrise integration" box
3. Paste your Highrise URL. It should look like https://company.highrisehq.com/
4. Find your authentication token. Go to Account & settings - My info - Integration. Your token should be there: