Microsoft Exchange is used in a lot of organizations as a backbone of their email infrastructure. Exchange offers many benefits including better security and tighter Active Directory integration. If your company runs on Microsoft technologies stack, then you are probably using Exchange.
We are excited to announce that Jitbit Helpdesk now supports Exchange protocol (EWS) for receiving emails in addition to IMAP and POP3 protocols. Now you can seamlessly integrate your help desk with your existing Exchange server without enabling IMAP.
Other than that, you are perfectly fine using IMAP over EWS, if you want to. Besides the easy set up there are no significant benefits - IMAP is perfectly stable, secure and fast. Also, keep in mind that connectivity issues with EWS are a lot harder to debug unless you have a capable Exchange system administrator. Although, these problems are very rare.
Using POP3 is not recommended - it is vastly inferior to IMAP and EWS. Only use POP3 if your email server doesn't support anything else.
Connecting your mailbox to Jitbit is done in a couple of easy steps:
Sometimes you may encounter errors when trying to connect an Exchange mailbox. The error text may vary, but it should say "URL was in an incorrect format" or something similar. No matter what error you got, please check two things.
To test your Exchange and Autodiscover, you can use Microsoft Remote Connectivity Analyzer. It's an online tool that lets you troubleshoot various connectivity issues.
Also, please note that we only support Exchange 2007 and later.
Last updated: 5/23/2017 more Helpdesk Ticketing System whitepapers