Jitbit Helpdesk, a popular helpdesk software, has recently launched a new feature called the Kanban view. The Kanban view can be found under Reports - Kanban and displays all the active customer support tickets on a Kanban board and allows users to move them between different statuses using a simple drag-and-drop interface. Kanban boards have become incredibly popular in recent years, and this new feature by Jitbit Helpdesk is a testament to their usefulness and effectiveness.
Jitbit's Kanban view shows all active tickets in the system, and you can narrow down the view by selecting a particular category. The tickets in columns are sorted by their "last updated" date.
Fun fact: Kanban boards originated in Japan in the 1940s as a way to manage the production of goods in a factory. The system was created by Taiichi Ohno, an industrial engineer at Toyota, and was based on the idea of visualizing the flow of work. The Kanban system uses cards or boards to represent tasks or items in a process and moves them from one stage to another as work progresses.
Today, Kanban boards are widely used in many different industries, including software development, project management, and customer support. The boards have become popular because they offer several benefits, including increased visibility, flexibility, and productivity.
One of the primary advantages of using a Kanban board is increased visibility. With a Kanban board, everyone on the team can see what tickets are in progress, what tickets are in custom statuses, and what tasks are yet to be started. This makes it easy to identify bottlenecks and areas where improvements can be made. The visual nature of the board makes it easy for team members to understand what tickets they need to work.
In conclusion, the new Kanban view in Jitbit Helpdesk is a great addition to the software and offers several benefits to customer support teams.