Live Chat Widget for Your Website
A live chat widget gives your website visitors a way to reach your support team in real time, without leaving the page they are on. Jitbit Helpdesk includes a built-in live chat widget that you can install with just two lines of JavaScript, no third-party tools or complex integrations required.
How to install the live chat widget
After signing up for a free trial, go to Admin → Support Widget in your Jitbit dashboard. Copy the JavaScript snippet and paste it into your website's HTML before the closing </body> tag. That is it -- your live chat widget is live, secured with SSL encryption, and ready to accept conversations.
The widget works with both the cloud-hosted and self-hosted versions of Jitbit Helpdesk.
What the live chat widget includes
- Real-time messaging -- powered by WebSockets, so conversations feel instant for both visitors and agents
- Mobile push notifications -- get alerted on the Jitbit mobile app whenever someone starts a chat or sends a new message
- Persistent across pages -- visitors can navigate your site without losing the conversation, and it survives page refreshes
- Automatic ticket creation -- every chat is saved as a helpdesk ticket, so if a visitor leaves before you respond, you can follow up by email
- AI autoresponder -- optionally enable AI-powered replies that use your knowledge base to answer common questions automatically
- Agent presence tracking -- see which team members are online and available to chat
Turn any element into a chat launcher
Once the widget script is on your page, you can turn any link or button into a live chat trigger. Add a CSS class to the element and clicking it will open the chat window:
<a class="LiveChat">Chat with us</a>
This gives you full control over where and how the live chat widget appears, whether it is a floating button, a link in your navigation bar, or a CTA on your pricing page.
Customize the widget to match your brand
The default live chat widget works well out of the box, but you can tailor it to fit your website. Jitbit lets you:
- Change the widget colors, label text, and position
- Upload your company logo
- Set a custom domain like
chat.yourcompany.comfor a fully branded experience - Choose between a compact chat popup or a full-sized ticket form with custom fields
WordPress live chat plugin
If your site runs on WordPress, there is a dedicated plugin that handles the installation for you. Install it from the WordPress plugin directory, enter your Jitbit URL, and the live chat widget appears on every page automatically.
Why add a live chat widget to your website
Visitors who can get answers instantly are more likely to convert. A live chat widget reduces friction at the exact moment someone has a question, whether they are evaluating your product, troubleshooting an issue, or deciding whether to buy.
- Faster resolution -- chat is quicker than email for simple questions, reducing your average response time
- Higher conversion rates -- showing a chat option signals that real humans are available and ready to help
- Lower support costs -- agents can handle multiple chats simultaneously, unlike phone support
- Built-in analytics -- every ticket records the page URL where the visitor started the chat, so you know which pages generate the most questions
Reliable and secure
Jitbit's live chat infrastructure is built for uptime. All messages are encrypted with SSL, conversations are backed up automatically, and the system scales to handle traffic spikes without dropping messages. For more on how live chat works in Jitbit Helpdesk, including setup tips and best practices, check our dedicated guides.
Try the live chat widget free for 21 days -- no credit card required.