Mayflower created some of the first Help Desk products in the United States. Their very first customers included Cumberland Farm stores, TJ Maxx, Ames department stores, Marshalls, and Valvoline Instant Oil Change Centers. Every since then, they relocated their help desk to the Lotus Notes environment, in addition to adding customers like CTC communications and Avid Technology. Their Help Desk Products supply dependable information sharing abilities in the feature rich environment of Lotus Notes.
Help desk software for lotus notes supplies help desk managers with efficient help desk functionality containing problem identification, call history, call logging, escalation, and resolution that has a simple to use, button driven interface to insure precise information. This precise information captures and decreases training time. There is an Examples Lookup Database that is equipped with the Help Desk Application. This insures that you are in production as early as possible.
IT departments use their Help Desk to make requests. These particular requests are examined by Help Desk Staffers. Then they are appointed to IS support personnel for resolution. This product is very useful to IS organizations because they allocate tickets to IS engineers. These technicians solve and close them. Multi-unit retailers with hundreds of stores use their Help Desk to supply quick and precise support for different types of problems they are called to help with. The product provides equipment inventories, lookup templates for store information, key codes, and other useful information as well.
While Jitbit Helpdesk is not exactly a Lotus-based app, it's a great alternative. It can integrate with a Lotus server via IMAP and import all incoming issues as "support tickets" in the helpdesk app. You can access the helpdesk app on the go - from any mobile device (via the smartphone-optimized UI or an iPhone-app). Try it now, the hosted version offers 21-days free trial.