Software maintenance refers to the changes and corrections implemented in products after its deployment. Maintenance is an essential part of any product life cycle. Organization is the key to an efficient maintenance program. Help desk software for maintenance is a simple and reliable method to manage maintenance operations. Ticket management systems assists in the management of the complete life cycle of planned maintenance tasks. It also facilitates maintenance risk mitigation.
Help desk software for maintenance enables you to take care of work order processing, issue logging, job allocation and other important maintenance tasks. It allows maintenance staff log new issues, and track, monitor and resolve any maintenance tasks assigned to them. It allows management to prioritize tasks, assign it to qualified personnel and optimize processes by calculating metrics such as maintenance load, turnaround time and rate of resolution.
JitBit help desk Software for maintenance is the perfect solution for maintenance process management in any industry. With JitBit SaaS help desk, all you need is an Internet connection. With an unbeatable pricing system, it is the best software for all your maintenance needs. It is an ideal solution if you have telecommuting workers, or if you want your clients to be able to track issues. For an internal maintenance system, get the “on-premise” JiBit help desk server. It fully integrates with your email and Active Directory and its affordable unlimited licensing makes it a very attractive maintenance solution.
Last updated: 12/24/2018 more Helpdesk Ticketing System whitepapers