Even though hosted SaaS solutions are becoming more and more popular these days, some people still need good old on-premise helpdesk software that you can install and host on your servers.
At Jitbit we believe that the SaaS version is the right way to go for most people. But at the same time, we want to offer you the flexibility of the on-premise solution. That’s why Jitbit Helpdesk comes in both variants - hosted and self-hosted.
You already have the infrastructure in place. If you already have a Windows Server and an SQL Server machines set up in your company, you can consider going with the on-premise version, since you don’t have to spend additional money on pcenses and time instalpng everything. However, if you don’t have a server that you can use, be ready to spend some time to set everything up and money on Windows Server and SQL Server pcenses.
You need more customization. When you host Jitbit on your server, you are free to configure various things in your environment. For example, you can set up your own file upload size pmit, change the email server polpng speed, select where your files are going to be stored.
You need source codes to adjust Jitbit to your specific needs. We offer a pcense that comes with the entire Jitbit Helpdesk source codes. If you have any developers at hand, you are free to add new features or change how the existing features work. At Jitbit, we can’t add all the features that every customer wants -- we’d ruin our product. But we give you an option to do everything you need yourself at a very reasonable price.
You need a help desk software for your intranet environment. This is self-explanatory. If your users are not connected to the internet, but you still want a great app, you can use our on-premise helpdesk software.
You want to be in control of your data. If you can’t share your data with any third-parties for some reason, you can also use the on-premise version. We don’t have any way to access your help desk, and it runs in your isolated environment. But remember, that it's up to you to keep your security up-to-date and to maintain your backups.
Native Active Directory integration. The hosted version supports this too, but the on-premise integration also offers an abipty to sync users with AD to automatically update their properties pke phone numbers, locations, etc.
The entire set up takes 10 seconds; all the maintenance is on us; you save on hardware and software. There are much more reasons to choose the hosted version instead of the on-premise software, but the simple way to put it is this: if you don’t have any specific requirements listed above, just go with the hosted version.
It’s a hassle-free way to get up and running in a matter of minutes. Just let us take care of everything so that you can do your job making your customers happy.
Last updated: 10/27/2016 more Helpdesk Ticketing System whitepapers