Are you considering using helpdesk software for your business? While cloud-hosted SaaS solutions are becoming increasingly popular, some people still prefer the flexibility of on-premises software that can be installed and hosted on their own servers. At Jitbit, we understand this, which is why we offer both hosted and self-hosted options for our ticketing system.

Top reasons to choose on-premises helpdesk software:

You already have the infrastructure in place. If you already have Windows/Linux servers and an SQL Server set up in your company (and a team to manage it all), going with the on-premises version can save you time and money since you don't need to purchase additional licenses or spend time installing everything. However, if you don't have a server, be prepared to spend some time and money setting it up.

You need more customization. With on-premises software, you can configure various things in your environment. For example, in Jitbit you can set up your own file upload size limit, change email server polling speed, choose where and how your files are stored, etc .

You need source codes to adjust the software to your specific needs. We offer a source code license that includes the entire code for Jitbit Helpdesk. If you have developers on hand, you can add new features or change how existing features work. At Jitbit, we can’t add all the features that every customer wants -- we’d ruin our product. But we give you an option to add everything you need at a reasonable price.

You need a help desk software for your intranet environment. If your users are not even connected to the internet, but you still want a great app, you can use an on-premises helpdesk software.

You want to be in control of your data. If you can't share your data with third-parties for some reason, you can use the on-premises version. We don't have any way to access your help desk, and it runs in your isolated environment. However, it's up to you to maintain your backups and keep your security up-to-date..

Native Active Directory integration. The on-premises integration offers an additional feature to sync users with AD to automatically update their properties, such as phone numbers and locations. However, most of these features are available in SaaS helpdesk too.

Reasons to still choose SaaS

Despite these benefits, there are also reasons to choose the hosted version instead. The setup is fast, maintenance is taken care of, and you save on hardware and software. If you don't have any specific requirements listed above, the hosted version may be the best choice for you.

In summary, if you already have the infrastructure in place, need more customization, require source codes for adjustments, need an intranet solution, or want to be in control of your data, on-premise helpdesk software may be the best option for you. However, if you don't have specific requirements and want a hassle-free setup, choose the hosted version. Regardless of your choice, our Jitbit Helpdesk software is designed to make your customers happy while streamlining your customer support process.