HelpDesk ticketing system » Helpdesk-TeamViewer integration

Helpdesk-TeamViewer integration

Jitbit Helpdesk can integrate with TeamViewer for fast remote support and desktop sharing.

TeamViewer is a well-known solution for remote support sessions if not the most popular one. With Jitbit-TeamViewer integration you can launch support sessions right within the helpdesk app by simply clicking a link.

THese are the steps to set it up:

  1. Under "Admin - Users - Custom fields" create a user custom field. Select "text" as the field type and give it a meaningful name, something like "TeamVeiwer Computer ID". The helpdesk system will use that to store the user's TeamViewer ID to connect to.
  2. Under "Admin - Integrations - TeamViewer" enable the integration.
  3. Select the custom field you just created

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HelpDesk ticketing system