Jitbit Helpdesk can integrate with TeamViewer for fast remote support and desktop sharing.
TeamViewer is a well-known solution for remote support sessions if not the most popular one. With Jitbit-TeamViewer integration you can launch support sessions right within the helpdesk app by simply clicking a link.
THese are the steps to set it up:
- Under "Admin - Users - Custom fields" create a user custom field. Select "text" as the field type and give it a meaningful name, something like "TeamVeiwer Computer ID". The helpdesk system will use that to store the user's TeamViewer ID to connect to.
Under "Admin - Integrations - TeamViewer" enable the integration.
Select the custom field you just created
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