Ticket Templates in Jitbit Help Desk

Here's the default "new ticket" form we have in Jitbit Help Desk:

You can add some extra fields for the end-user to fill out, for that follow these steps:

• Go to "Administration"
• "Custom fields"
• Create one or more fields needed for the template
• Optionally assign the new fields to certain ticket categories

You've justt added two custom fields to the ticket template:

Now you have two optional fields in the UI for your customers. But that's not all. You can have pre-filled ticket text too, and make this text depend on the selected ticket category.

• Go to Administration
• Go to Ticket categories
• Select a category and edit the "Pre-filled ticket template" fields for the subject and body

Here's an example

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