HelpDesk ticketing system » Ticket Templates in Jitbit Help Desk

Ticket Templates in Jitbit Help Desk

Here's the default "new ticket" form we have in Jitbit Help Desk:

You can add some extra fields for the end-user to fill out, for that follow these steps:

  • Go to "Administration"
  • "Custom fields"
  • Create one or more fields needed for the template
  • Optionally assign the new fields to certain ticket categories

You've justt added two custom fields to the ticket template:

Now you have two optional fields in the UI for your customers. But that's not all. You can have pre-filled ticket text too, and make this text depend on the selected ticket category.

  • Go to Administration
  • Go to Ticket categories
  • Select a category and edit the "Pre-filled ticket template" fields for the subject and body

Here's an example

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