HelpDesk ticketing system » UserVoice alternative - "Ideas" forum

UserVoice alternative - "Ideas" forum

If you're looking for a an affordable alternative to UserVoice - that will let users publicly suggest new product features, report bugs and "vote" for these reports - check out our newest addition, the "Ideas forum".

ideas forum - uservoice alternative

The ideas forum lets authenticated users submit a new feature-suggestion so other users can "upvote" and/or add their input. The forum is tightly integrated with the core helpdesk functionality, so you can simply "convert" your existing support tickets into "ideas" so users can discuss them publicly.

You might also want to check the other ticketing systems price and feature comparisons.

Example workflow:

  • User submits a ticket suggesting a new feature
  • You're not sure if this feature is a benefit to all users
  • You convert the ticket to an "idea" and it is posted to the self-service portal, under "Knowledge-base" - "Ideas forum"
  • Other users upvote and comment on this feature
  • You monitor the feedback and make your final decision

Possible idea statuses are "new", "considering", "implemented" and "closed". There's no special workflow here, an administrator can simply set the status explicitly.

This module is free and included with all hosted plans and on-premise licenses. If you don't need it - you can simply disable it in the administrator panel.

Last updated: 7/7/2018 more Helpdesk Ticketing System whitepapers UserVoice alternative - "Ideas" forum

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