Cloud Help Desk with CDN - Faster Support, Worldwide

Cloud help desk powered by a global CDN

When your support team spends all day inside a help desk, every millisecond of load time matters. Jitbit's cloud help desk uses a CDN (content delivery network) to serve your support portal from the nearest datacenter -- so pages load fast for agents in New York and customers in Tokyo.

We partnered with Cloudflare, a leading CDN provider, to distribute Jitbit's cloud help desk across dozens of edge locations worldwide.

Why a CDN matters for your help desk

A content delivery network gives your cloud help desk two critical advantages: speed and reliability.

Faster page loads everywhere

After enabling the CDN, Jitbit customers saw page load times drop by roughly 50%. Static assets like stylesheets, scripts, and images are cached at edge servers close to the user, eliminating long round-trips to a single origin server.

For a support tool you use all day, that speed difference adds up. Agents resolve tickets faster, and your end-users get a snappier self-service portal -- no matter where in the world they are located.

Higher uptime and resilience

A CDN also strengthens reliability. Cloudflare dynamically routes traffic to healthy servers and distributes workloads across its global network. If one edge node has issues, requests are automatically rerouted -- your team keeps working without interruption.

Combined with Jitbit's Amazon-hosted infrastructure, the CDN adds another layer of redundancy. Our hosted help desk has maintained over 99.9% uptime, with only a few hours of scheduled maintenance per year.

How the cloud help desk CDN works

When a user opens your help desk, Cloudflare's network automatically connects them to the closest edge server. There is nothing to configure on your end -- it just works.

• Agents in Chicago? Served from a Midwest datacenter.
• Customers in London? Routed to a European edge node.
• Users in Sydney? Connected to an Asia-Pacific server.

Cloudflare maintains edge locations across North America, Europe, Asia, South America, and beyond. Every request -- whether it is loading a ticket list or uploading an attachment -- takes the shortest possible path.

The result: your cloud-based support ticket system feels local to every user, everywhere.

Who gets CDN access?

The CDN add-on is included free of charge with Jitbit's Enterprise help desk plan. No extra setup, no extra cost -- just faster, more reliable support for your global team.

Ready to see the difference? View pricing plans or start your free trial to experience Jitbit's cloud help desk with CDN firsthand.

Further reading: Content delivery network on Wikipedia