Jitbit Helpdesk Status Page - Real-Time Uptime Monitoring

Jitbit publishes a real-time status page that monitors every component of our SaaS helpdesk: the web application, REST API endpoints and the inbound/outbound email server cluster. You can check it any time at statuspage.jitbit.com.

What the Jitbit Status Page Monitors

The status page tracks each service independently so you can pinpoint exactly what is affected during a rare incident:

• Web application — the main helpdesk interface your agents and customers use every day.
• REST API — the endpoints that power integrations, webhooks, and third-party connections.
• Email servers — the cluster that processes inbound and outbound email-to-ticket conversion.

Each component displays its current status (operational, degraded or down) along with response-time graphs that update in real time.

Hosted Independently from Jitbit Infrastructure

The status page is deliberately hosted outside of Jitbit's own infrastructure, on an entirely separate provider and network. That means even if our primary servers were somehow unreachable, the status page would remain online and accurate. You can verify this yourself by inspecting the DNS records for statuspage.jitbit.com — they point to servers we do not control.

This separation is a deliberate architectural decision. A status page that goes down with the service it monitors is useless — ours stays up independently.

Subscribe to Maintenance Alerts and Incident Updates

You do not need to check the status page manually. Subscribe to receive automatic notifications whenever:

• A scheduled maintenance window is announced (we schedule these during weekends or major holidays only).
• A service disruption is detected — you will know about it as fast as we do.
• An incident is resolved and services return to normal operation.

Subscriptions are available via email and RSS, so you can choose the notification channel that works best for your team.

Uptime History and Downtime Statistics

The status page also publishes a complete uptime history going back months, including total uptime percentage, individual incident timelines and resolution details. This historical data is fully transparent — nothing is hidden or cherry-picked.

Jitbit guarantees 99.98% monthly uptime for the SaaS helpdesk, backed by a 10X downtime credit policy. In over 15 years of operation, the longest unplanned outage in our entire history lasted less than one hour. For full details on our uptime commitment and compensation terms, read our SLA policy.

Third-Party Monitoring, Not Self-Reported

Jitbit does not self-report uptime numbers. An independent third-party monitoring service sends TCP and HTTP health checks to our infrastructure every 60 seconds, around the clock. The results feed directly into the public status page with no manual intervention from our team.

This approach eliminates any conflict of interest — the monitoring data is generated and published by an external party, giving you an honest, unbiased view of service health.

Infrastructure Behind Our Uptime Record

Our status page reflects the reliability of enterprise-grade infrastructure that supports the entire Jitbit SaaS helpdesk:

• Amazon AWS hosting across US-East (Virginia) and US-West (California) regions for geographic redundancy.
• Automated backups every 2 hours with hourly transaction log backups for point-in-time recovery. Read our backup policy.
• VPC network isolation — our servers sit in a private subnet, not addressable on the public internet and separated from other AWS customers.
• AES-256 encryption at rest and TLS 1.2/1.3 in transit for all data.

For the complete picture of how Jitbit protects service continuity, including recovery time objectives and failover strategies, see our Business Continuity Plan.

Check Status or Start Your Free Trial

Visit statuspage.jitbit.com to see current service health, subscribe to alerts and review uptime history. If you are evaluating helpdesk solutions and uptime matters to your business, start a free 21-day trial — no credit card required — and see Jitbit's reliability firsthand.