Integration with ChatGPT

Jitbit HelpDesk is a powerful ticketing system designed to streamline customer support processes. The integration with ChatGPT, an advanced AI language model, adds new capabilities to the platform, enabling users to automatically generate ticket replies and summaries, improve the readability of their own replies, and customize prompts to ChatGPT. This article will guide you through the process of enabling the ChatGPT integration with Jitbit HelpDesk, both for SaaS and on-premise versions.

Enabling ChatGPT Integration

  1. Log in to your Jitbit HelpDesk account with administrator privileges.
  2. Navigate to the "Admin" section in the main menu.
  3. In the "Admin" section, click on "Integrations."
  4. Find the "ChatGPT" section and enable it by checking the box.

For SaaS Users:

As a SaaS user, the integration is seamless, and no further action is required. Once the integration is enabled, you can start using the ChatGPT features immediately.

For On-Premise Users:

  1. Obtain your ChatGPT API key. If you don't have one, visit OpenAI's website to sign up for an API key.
  2. In the "ChatGPT Integration" section, enter your API key in the designated field.
  3. Save the changes.

Using ChatGPT

With the integration enabled, you can now use ChatGPT to generate ticket replies, summaries, and improve the readability of your own replies. Here's how:

Navigate to the support ticket you'd like to reply to or summarize. You will see a "GPT" button in the ticket editor next to the "canned responses" button. After clicking the button, you will see four new buttons:

  • Write a new reply
  • Write a summary of all previous conversation that happened in the ticket
  • Improve your own reply
  • Custom prompt to ChatGPT

When the SaaS-version of Jitbit Helpdesk generates replies it considers your Knowledge Base content, please read more about it here. On the self-hosted version ChatGPT knows nothing about your knowledge base or other tickets. All it has to work with is the current ticket and all the replies in it.

Jitbit Helpdesk ChatGPT integration

The integration of ChatGPT with Jitbit HelpDesk brings new capabilities to the ticket management process. By automatically generating ticket replies and summaries, you can save time, reduce repetitive tasks, and provide a more efficient support experience to your customers. Don't forget to review and edit generated content as needed to ensure it meets your support quality standards.

Jitbit integrates with a lot of apps seamlessly. Check out our other integrations.

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