The widget also includes live chat features for free. After a user creates a ticket, they are redirected to a live chat view where they can talk to a tech in real time. In their turn, technicians will easily see "live chat" tickets in the app - they will have a glowing "live" badge while a customer still has the chat opened.
To learn more about Live Chat read this: Live chat in the support widget
We understand that everyone has different websites and it's hard to make a default look that will fit anywhere. That's why we're offering plenty of customization options for the widget.
You can change the "contact us" label to say something else and you can set all the colors to something that looks good on your site.
Every ticket in the helpdesk app has an "origin" tag that indicates, where did the ticket originate from - an email message, web-interface, the API or the support widget. And if it's the widget, the ticket will have the actual page URL recorded in it, so you know where exactly did the visitor decide to contact you.
Adding the support widget is a great way to:
On the helpdesk software's end it's nothing but a regular support ticket. A new user account is being automatically created for the visitor (or an existing account is being used if the visitor has contacted you before), an email confirmation is sent to the visitor's mailbox, with an optional password reminder, your helpdesk "technicians" get a notification about the new ticket.
Last updated: 3/3/2018 more Helpdesk Ticketing System whitepapers