In fact, our app supports two widget types: one is a simple fancy pop-up that slides in from the bottom of a page (shown above), another one is a "full sized" widget, that's basically a popup-version of your "new ticket" page, with all the custom fields and extra HTML you added to it.
And guess what - the widget also supports live chat. After a user creates a ticket, they are redirected to a live chat view where they can talk to a support agent in real time. While the agents in their turn can easily spot "live chat" tickets within ticket queue - they will have a glowing "live" badge while a customer still has the chat opened.
To learn more about Live Chat read this: Live chat in the support widget
Every website is different and it's hard to make a default look that will fit anywhere. That's why we're offering plenty of customization options for the widget.
You can change the "contact us" label to say something else and you can set all the colors to something that looks good on your site.
Every ticket in the helpdesk app has an "origin" tag that indicates, where did the ticket originate from - an email message, web-interface, the API or the support widget. And if it's the widget, the ticket will have the actual page URL recorded in it, so you know where exactly did the visitor decide to contact you.
Adding the support widget is a great way to:
On the helpdesk software's end it's nothing but a regular support ticket. A new user account is being automatically created for the visitor (or an existing account is being used if the visitor has contacted you before), an email confirmation is sent to the visitor's mailbox, with an optional password reminder, your helpdesk "technicians" get a notification about the new ticket.
Your company website can have hundreds if not thousands of visitors, some of them looking for online support, dealing with technical issues, others may simply need some guidance. Jitbit Helpdesk allows a company to integrate a nice techsupport flow right into a webpage, so customers can contact you without switching to email or picking up the phone. Drop on your "contact us" page - or even every page on the website - and your support staff can easily manage issues from either their email inbox or from a mobile application.
Our software can enable even a small support team to effectively manage hundreds of support issues at a time. These issues can be categorized based on the issue type and priority, and the software can be integrated directly into the company's existing email service. Support staff can check periodically to see which issues are still open and which issues need to be dealt with immediately. Every issue will have a history attached to it which enables the staff to keep up to date on the newest developments.
Last updated: 4/3/2019 more Helpdesk Ticketing System whitepapers