HelpDesk ticketing system » Support Widget for Your Website

Support Widget for Your Website

Both the self-hosted and hosted versions of Jitbit Helpdesk allow you to add a "contact us" support widget to your website by including just a tiny JavaScript code in your page. The widget is a black box with a label saying "contact us" on it. Clicking this widget brings up a "support form" which is a simplified version of Jitbit HelpDesk ticket-creation page. Here's what it looks like

support widget demo

To add the widget to a page on your website open the helpdesk, go to the "administrator" - "support widget" and copy the JavaScript code that has to be pasted to your page source just before the closing "</body>" tag.

Live chat

The widget also includes live chat features for free. After a user creates a ticket, they are redirected to a live chat view where they can talk to a tech in real time. In their turn, technicians will easily see "live chat" tickets in the app - they will have a glowing "live" badge while a customer still has the chat opened.

To learn more about Live Chat read this: Live chat in the support widget

Customization

We understand that everyone has different websites and it's hard to make a default look that will fit anywhere. That's why we're offering plenty of customization options for the widget.

You can change the "contact us" label to say something else and you can set all the colors to something that looks good on your site.

Built-in analytics!

Every ticket in the helpdesk app has an "origin" tag that indicates, where did the ticket originate from - an email message, web-interface, the API or the support widget. And if it's the widget, the ticket will have the actual page URL recorded in it, so you know where exactly did the visitor decide to contact you.

When to use the customer support widget

Adding the support widget is a great way to:

  • Let your visitors contact you from literally any page of your website, using a small form to quickly file a support request
  • Improve conversions by simply showing this support badge that reassures your customers that your helpdesk team is there for them, to offer immediate assistance
  • Save yourself from coding a dedicated "contact us" page with a feedback form or something similar. Just paste one line of code to your website.

On the helpdesk software's end it's nothing but a regular support ticket. A new user account is being automatically created for the visitor (or an existing account is being used if the visitor has contacted you before), an email confirmation is sent to the visitor's mailbox, with an optional password reminder, your helpdesk "technicians" get a notification about the new ticket.

Last updated: 3/3/2018 more Helpdesk Ticketing System whitepapers Support Widget for Your Website

HelpDesk ticketing system