HelpDesk ticketing system » Support Widget for Your Website

Support Widget for Your Website

Both the self-hosted and hosted versions of Jitbit Helpdesk allow you to add a "contact us" support widget to your website by including just a tiny JavaScript code in your page. The widget is a black box with a label saying "contact us" on it. Here's what it look like

support widget closed

Clicking this widget brings up a "support form" which is a simplified version of Jitbit HelpDesk ticket-creation page:

support widget open

To add the widget to a page on your website open the helpdesk, go to the "administrator" - "support widget" and copy the JavaScript code that has to be pasted to your page source just before the closing "</body>" tag.

support widget demo

Adding the support widget is a great way to:

  • Let your visitors contact you from literally any page of your website, using a small form to quickly file a support request
  • Improve conversions by simply showing this support badge that reassures your customers that your helpdesk team is there fro them, to offer immediate assistance
  • Save yourself from coding a dedicated "contact us" page with a feedback form or something similar. Just paste one line of code to your website.

On the helpdesk sofware's end it's nothing but a regular support ticket. A new user account is being automatically created for the visitor (or an existing account is being used if the visitor has contacted you before), an email confirmation is sent to the visitor's mailbox, with an optional password reminder, your helpdesk "technicians" get a notification about the new ticket..

Built-in analytics!

Every ticket in the helpdesk app has an "origin" tag that indicates, where did the ticket originate from - an email message, web-interface, the API or the support widget. And if it's the widget, the ticket will have the actual page URL recorded in it, so you know where exactly did the visitor decide to contact you.

Last updated: 12/3/2017 more Helpdesk Ticketing System whitepapers Support Widget for Your Website

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