Clicking this widget brings up a "support form" which is a simplified version of Jitbit HelpDesk ticket-creation page:
Adding the support widget is a great way to:
On the helpdesk sofware's end it's nothing but a regular support ticket. A new user account is being automatically created for the visitor (or an existing account is being used if the visitor has contacted you before), an email confirmation is sent to the visitor's mailbox, with an optional password reminder, your helpdesk "technicians" get a notification about the new ticket..
Every ticket in the helpdesk app has an "origin" tag that indicates, where did the ticket originate from - an email message, web-interface, the API or the support widget. And if it's the widget, the ticket will have the actual page URL recorded in it, so you know where exactly did the visitor decide to contact you.
Last updated: 12/3/2017 more Helpdesk Ticketing System whitepapers