Live Chat best practices in Jitbit
Important things to consider when you're using Jitbit Helpdesk's Live Chat module:
- When a customer enters the live chat - you get an audible push notification from the mobile app (regular ticket notifications do not play any sound, it's only the "chat" one that makes a sound or vibrates)
- Whenever a customer responds in a chat that you're already handling - you get another push notification (regular ticket replies do not produce any notification). This way you're being notified when another reply is needed.
- Sometimes when everyone's away and the customer wants to chat - you might want to send an auto-reply "sorry, everyone's busy, we'll get back over email". Use "automation rule" for that. Here's a sample auto responder script
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