Jitbit Helpdesk Server Licensing Explained - Number of Installations
The on-premise version of Jitbit Helpdesk lists a "number of servers" limit on each license tier. If you have been looking at our pricing page and wondering what this means, the answer is straightforward: the number of servers is simply the number of production helpdesk installations you are allowed to run.
Every installed instance of Jitbit Helpdesk counts toward this limit -- even if you install the app multiple times on the same physical or virtual machine.
How helpdesk server installations are counted
Each separate Jitbit Helpdesk site running on your infrastructure counts as one installation. If you create two IIS sites (or two Docker containers, or two Linux service instances) pointing to different databases, that counts as two installations -- regardless of whether they share the same hardware.
The screenshot above shows two helpdesk instances in IIS. Even though both run on a single Windows Server, this setup counts as two installations against your license.
Which license tier do you need?
Jitbit offers several on-premise license tiers, each allowing a different number of helpdesk server installations:
- Startup and Company licenses -- allow a single production installation. This is the right choice when you need one helpdesk for your entire organization.
- Enterprise license -- allows an unlimited number of installations within the same company. Choose this when you need separate helpdesk instances for different departments, regions, or brands, or when you want additional staging and test environments alongside production.
Multi-department and test environments
Many organizations run separate helpdesk instances for IT support, HR, facilities, and customer service. With the Enterprise license, you can spin up as many installations as you need -- production, staging, QA, training -- without worrying about the server count. Each instance gets its own database and configuration, so departments stay independent.
Licensing for consultants and MSPs
If you run a consulting business or managed service provider and plan to deploy Jitbit Helpdesk for your clients, each client organization requires its own separate license. This applies regardless of your current license tier -- even the Enterprise license's unlimited installations are scoped to a single company.
Planning to resell or deploy Jitbit across multiple client organizations? Contact us about reseller and volume discounts.
Not sure you need on-premise?
If managing servers and system requirements is not a priority, consider the SaaS hosted version of Jitbit Helpdesk. It requires zero infrastructure, includes automatic updates, and is fully GDPR/HIPAA compliant. You can be up and running in under a minute.