Jitbit Helpdesk with Office 365
Jitbit Helpdesk is a help desk software that allows you to manage your customers' requests. It supports all major cloud services, including Office 365, Google G Suite, and Active Directory. We'll go over how to use Jitbit with Office 365, set up SAML single sign-on for your users, and connect your mailboxes in this article.
What can you do with the Office 365 integration
The Jitbit Helpdesk system can process incoming emails from Office 365 servers and create tickets from them. If a customer needs assistance and does not have time to call or visit in person, they can send an email directly from their inbox rather than going through the trouble of navigating through other systems.
The connection between Jitbit Helpdesk and Office 365 is made using modern authentication protocols such as SAML 2, Graph API and OAuth, allowing your customers' accounts in both systems to remain synchronized; this means that any updates made in one system are automatically updated on the other. In addition to staying connected at all times, support agents will benefit from having access to all account information stored within support tickets.
Converting emails from an Office 365 mailbox into Jitbit support tickets
The incoming mail connector can be used for a variety of purposes, such as creating tickets from emails in Office 365 and adding comments to existing tickets.
- To convert emails into tickets, follow these steps:
- Navigate to the Administration tab and select Email.
- Click on the "Edit incoming mailboxes" button
- Choose Office 365 as the server type and follow the on-screen instructions.
- Click "Test" to ensure that the mailbox is properly connected.
All emails from that mailbox will now be automatically imported into Jitbit.
Sending emails via Office 365 servers from Jitbit
You can use the Office 365 integration to send email notifications via Office 365 servers from Jitbit Helpdesk. This way, you get excellent deliverability, modern authentication support, and other benefits.
To configure the integration, navigate to Administration > Email > Scroll down to SMTP Settings > Enter your server information and click "Connect to Office 365." Then follow the on-screen instructions. When you're finished, click "Save."
Setting up Office 365 connector for GCC ("goverment cloud") customers requires some additional steps, check it out here: https://www.jitbit.com/helpdesk/gcc/
Setting up SAML single sign-on with Office 365
If you use Office 365 or Azure AD, you can set up SAML single sign-on with JitBit Helpdesk. This is an authentication method that allows you to use your existing Office 365 credentials to log in to JitBit Helpdesk.
To set up SAML single sign-on, follow instructions in these articles:
What happens once you've configured SAML single sign-on with JitBit Helpdesk? When you click the "Sign in with Office365" button, a pop-up window will appear, requesting your Office 365 credentials. When you enter your information, it is securely transmitted to Microsoft. Once Microsoft confirms that you are who you claim to be and that your account has been granted access to JitBit Helpdesk, it will redirect to JitBit Helpdesk, where the SAML token will be passed as an HTTP parameter (or cookie).
Jitbit Helpdesk with Office 365 is an excellent ticketing system for companies of all sizes. It has an easy-to-use interface, great features at a low cost, and it doesn't require much technical knowledge from your IT department. If you're looking for a solution that makes it simple to manage customer support from any device or location, Jitbit Helpdesk might be the right fit for your company!