If you're not using a service desk ticketing system like our server based help desk to process your interactions with clients, potential customers and, well, anyone who contacts you, then, quite frankly, you're making life far harder than it needs to be and probably suffering from far more headaches in the process. In simple terms a help desk application converts all your first contact incidents into tickets that are then sent to the appropriate department and tracked through to completion putting an end to the dreaded “lost in the system” email or phone call disaster that makes you and your company look incompetent.
Well, we think we've developed a helpdesk ticketing system that covers all the bases for a client who wishes to host their own software. Some of the key features a great service desk ticketing system needs are:
These are a few of the features our self-hosted service desk provides, but for a full feature list check out the main page: helpdesk ticketing system.
Jitbit want you to be absolutely sure before you commit to our helpdesk and for this reason we offer an unprecedented limitless trial version. That's right, use it and abuse it for as long as you need to be sure it's the software for you. Read more web ticket system.
Last updated: 2/9/2020 more Helpdesk Ticketing System whitepapers