Jitbit's helpdesk ticketing system is an essential web tool used to ensure the smooth running of your internet business by providing solutions and point of contact for your customers in an efficient and professional manner. If you’ve gone to all that trouble to find your clients you want to look after them properly. Right?
A web based ticket system has many advantages for businesses of all sizes, but especially for those who want results quickly with the minimum of fuss. The primary reasons for choosing on are:
Learn more about why to choose a web based help desk.
With a multitude of options out there Jitbit has come up with something a little bit special to stand out from the crowd.
Unlimited agents ("enterprise" license only) - times are obviously tough for everyone and recognizing that Jitbit’s web based ticket system provides you with an unlimited quota of helpdesk agents. Yes, that’s right – no additional charges if you require five, ten or even twenty agents to keep things running smoothly. How about that for service!
Jitbit's web based helpdesk also has a features list full to the brim with everything you could possibly require for a effortless and stress-free interaction with your customers:
With these advantages and no disadvantages the real question is why are you waiting to try it.
Back in the dawn of time when the internet was so slow you could paint a picture faster than it would load on a screen online commerce and business was a painful process. As it became more obvious that anyone who wanted to be successful would have to have an online presence that actually made doing business that way reliable, efficient and cost-effective clever programmers (that's us!) started coming up with great software to facilitate these goals. Early helpdesk software was clunky, difficult to use and very, very expensive, but it still made a difference, whereas today a web based ticket system such as Jitbit's Help Desk Server takes all the drama out of every interaction with a client or member of the public.
Because it makes no sense at all to have an internet presence and not be able to service your clients needs from any platform and from any location. It is still quite unusual for a self-hosted help desk to offer a web based ticket system as standard but Jitbit feel this feature is too important to only provide it with our hosted version of the software. This means you have all the benefits of “access anywhere”, including versions specifically designed for your mobile phone, plus the advantages of self-hosting detailed below.
Despite highly recommending the hosted version of our helpdesk to most clients due to it's ease of use and set-up there are a couple of exceptions that would benefit from the self-hosted helpdesk...
If you're still not sure if this is the help desk solution for you we offer a non-expiring trial version that gives you the opportunity to try it for as long as you like. Not bad, eh?
Last updated: 7/26/2018 more Helpdesk Ticketing System whitepapers