HelpDesk ticketing system » A Web Based Ticket System With a Difference

A Web Based Ticket System With a Difference

Jitbit's helpdesk ticketing system is an essential web tool used to ensure the smooth running of your internet business by providing solutions and point of contact for your customers in an efficient and professional manner. If you’ve gone to all that trouble to find your clients you want to look after them properly. Right?

Why a Web Based Help Desk?

A web based ticket system has many advantages for businesses of all sizes, but especially for those who want results quickly with the minimum of fuss. The primary reasons for choosing on are:

  1. Ease of use With no downloads or installs you will be ready to go quickly with very little chance of compatibility issues with your server or other hardware.
  2. Security With all sensitive personal details and information held securely on Jitbit’s servers there is no chance of anyone misplacing a laptop or rather too easy to lose USB stick!
  3. Access Being web based you and your staff will have access to your help desk remotely. Anywhere you can connect to the internet and with any kind of device – even your phone – you will have the potential to be providing an extraordinary service to your clients. How good would it feel to be sipping coffee in a café knowing you can still arrange a return for Mrs Brown’s vacuum cleaner!

Learn more about why to choose a web based help desk.

And Now For The Differences…

With a multitude of options out there Jitbit has come up with something a little bit special to stand out from the crowd.

Unlimited agents ("enterprise" license only) - times are obviously tough for everyone and recognizing that Jitbit’s web based ticket system provides you with an unlimited quota of helpdesk agents. Yes, that’s right – no additional charges if you require five, ten or even twenty agents to keep things running smoothly. How about that for service!

Jitbit's web based helpdesk also has a features list full to the brim with everything you could possibly require for a effortless and stress-free interaction with your customers:

  • Security & accessibility - the already mentioned cast iron security and worldwide accessibility from your mobile phone or laptop
  • Multilingual - our helpdesk is multilingual with all of the most used (and some less common) languages included making integration with overseas offices simpl
  • Attachments - You can readily attach and upload PDFs and documents or share screenshots - a picture is worth a thousand words when trying to assist the less than computer savvy!
  • Knowledge base - helpdesk is provided with an extensive knowledge base and report system providing you with all the information you will need to tweak and manage your customer support and ensure it is always functioning optimally

With these advantages and no disadvantages the real question is why are you waiting to try it.

Back in the dawn of time when the internet was so slow you could paint a picture faster than it would load on a screen online commerce and business was a painful process. As it became more obvious that anyone who wanted to be successful would have to have an online presence that actually made doing business that way reliable, efficient and cost-effective clever programmers (that's us!) started coming up with great software to facilitate these goals. Early helpdesk software was clunky, difficult to use and very, very expensive, but it still made a difference, whereas today a web based ticket system such as Jitbit's Help Desk Server takes all the drama out of every interaction with a client or member of the public.

Why a Web Based Ticket System?

Because it makes no sense at all to have an internet presence and not be able to service your clients needs from any platform and from any location. It is still quite unusual for a self-hosted help desk to offer a web based ticket system as standard but Jitbit feel this feature is too important to only provide it with our hosted version of the software. This means you have all the benefits of “access anywhere”, including versions specifically designed for your mobile phone, plus the advantages of self-hosting detailed below.

Why a Self-hosted Helpdesk?

Despite highly recommending the hosted version of our helpdesk to most clients due to it's ease of use and set-up there are a couple of exceptions that would benefit from the self-hosted helpdesk...

  1. If you have skilled in house programmers and your website requires some tricky coding then access to the ASP.NET C# source coded version of our help desk will give them the freedom to make any changes they deem necessary to integrate with your current system.
  2. Although Jitbit's hosted helpdesk backup system and data storage is uber reliable we understand that some people still feel that keeping all theirs and their clients sensitive data on their own servers is the way to go.

If you're still not sure if this is the help desk solution for you we offer a non-expiring trial version that gives you the opportunity to try it for as long as you like. Not bad, eh?

Last updated: 7/26/2018 more Helpdesk Ticketing System whitepapers A Web Based Ticket System With a Difference

HelpDesk ticketing system