Help Desk Backup - Download Your Data Anytime

Switching to a hosted help desk should not mean giving up control of your data. With Jitbit, you can download a complete backup of your help desk database directly from your admin panel -- tickets, replies, user accounts, knowledge base articles, tags, categories, everything. No vendor lock-in, no waiting on support requests, no uncertainty.

How Help Desk Backups Work

Your help desk backup is available as a one-click download from Admin - Import and Export in your Jitbit dashboard. The backup file is updated automatically -- daily or weekly depending on your plan -- so you always have a recent copy of your data.

Once you submit a request, our engineers configure an automated publishing job that packages your entire help desk database into a downloadable file. From that point on, fresh backups appear on your admin panel without any manual intervention.

What Is Included in the Backup?

Every help desk backup contains your complete support dataset:

All tickets and their full conversation history
User accounts and agent profiles
Knowledge base articles and categories
Tags, custom fields, and SLA configurations
File attachments linked to tickets

This means you can restore a fully functional copy of your support operation at any time -- whether for disaster recovery, compliance archiving, or migrating to Jitbit's self-hosted help desk version.

Backup File Format and How to Restore

The backup is a standard SQL Server database backup file, compressed (zipped) to minimize download size. To restore it:

Download the backup file from your Jitbit admin panel.
Open SQL Server Management Studio and connect to your SQL Server instance.
Right-click Databases, then select Restore Database.
On the General tab, set the source to the downloaded backup file and proceed.

You will need SQL Server 2022 or later (any edition, including the free Express edition) to restore the backup.

Why Downloadable Backups Matter

Having a local copy of your help desk data gives you options that cloud-only storage cannot:

Run custom reports -- Query your support data with SQL to build reports that go beyond built-in dashboards.
Meet compliance requirements -- Satisfy auditors who require off-site data copies under your direct control.
Eliminate vendor lock-in -- Your data is always portable. If you ever decide to move to the on-premise version, you already have the database ready.
Extra peace of mind -- Even though Jitbit already maintains multiple layers of automated backups on Amazon S3, a local copy means you are never fully dependent on any single provider.

Availability and Pricing

Downloadable help desk backups are included with the Company plan and above at no extra cost. Teams on other plans can add this feature as a paid add-on. To get started, contact our support team and we will enable backup publishing for your account.

Jitbit's Full Backup and Security Stack

Downloadable backups are just one layer of Jitbit's data protection strategy. Behind the scenes, your help desk data is safeguarded by enterprise-grade infrastructure:

Automated database backups every 2 hours, with transaction logs backed up hourly
Full server disk images saved daily to Amazon S3
Multi-region hosting across Amazon AWS datacenters in Virginia and California
SSL encryption for all data in transit, plus regular penetration testing

Read more about our backup policy, hosting infrastructure, and business continuity plan.