Mobile Help Desk App - Manage Tickets from Any Device

Critical tickets do not wait for you to get back to your desk. Server alerts fire during commutes, VIP customers escalate issues on weekends, and SLA clocks keep ticking whether you are at your laptop or not. A mobile help desk app lets your support team respond, assign, and resolve tickets from anywhere -- so nothing falls through the cracks.

Jitbit Helpdesk delivers full mobile ticket management through native apps and a responsive web interface, giving agents everything they need to keep support running from any phone or tablet.

Two Ways to Access Your Mobile Help Desk

Different teams have different preferences, so Jitbit gives you two paths to mobile ticket management -- both included free with every plan:

Native Mobile Apps (iOS and Android)

Purpose-built apps that take full advantage of your device's capabilities. The key benefit is push notifications -- agents get alerted the instant a new ticket arrives or a high-priority update comes in, without constantly checking email. Native apps also deliver faster load times and smoother interactions, especially on slower cellular connections.

Download for iOS (iPhone and iPad) | Download for Android

Responsive Web Interface

The full Jitbit web application adapts automatically to any screen size. This is not a stripped-down "mobile site" -- it is the complete help desk interface optimized for touch. It works in any modern mobile browser (Chrome, Safari, Firefox) with no app installation required. Ideal for agents who prefer not to install additional apps or who use less common devices.

What You Can Do from Your Phone

Jitbit's mobile help desk is not a read-only dashboard. Agents get full operational control from their mobile device:

• Triage incoming tickets -- Filter by unanswered, unresolved, or all tickets and prioritize what needs attention first
• Read full ticket threads -- View the complete conversation history, including attachments and internal notes
• Reply to customers -- Post public responses or private "for techs only" notes, with access to canned responses
• Manage ticket workflow -- Change status, priority, category, assignee, and custom fields on the go
• Create new tickets -- Submit tickets on behalf of customers with full custom field support
• Receive push notifications -- Get instant alerts for new tickets, replies, and live chat messages
• View and attach files -- Open images, PDFs, and documents or snap a photo directly from your device's camera

Why a Mobile Help Desk Matters for SLA Compliance

SLA timers do not pause when agents step away from their computers. A mobile help desk closes the gap between "ticket received" and "first response" by letting agents act immediately -- even from a taxi, a conference hall, or a Saturday afternoon. Teams using Jitbit's mobile apps typically see faster first-response times simply because agents can acknowledge and triage tickets the moment they arrive.

For on-call rotations, push notifications replace the unreliable chain of email alerts that get buried under newsletters and spam. A dedicated notification means the right person sees the right ticket within seconds.

Works with SaaS and Self-Hosted Helpdesk

Jitbit's mobile help desk connects to both the cloud-hosted SaaS helpdesk and the self-hosted (on-premise) version. Your deployment model does not limit your mobile capabilities. Point the app at your helpdesk URL, sign in, and your team is mobile-ready.

Free with Every Jitbit Plan

There are no per-agent mobile fees, no add-on charges, and no feature restrictions. Every agent on your team gets full mobile help desk access from day one, on every plan -- including the free trial. The native apps are free to download and use with any active Jitbit account.

Start your free trial -- no credit card required -- and test the mobile experience yourself. Your help desk is live in minutes, and both mobile apps connect instantly.

See also: iPhone helpdesk app | Android helpdesk app | cloud help desk | hosted ticketing system