IIS Helpdesk Software: Built for Windows Server from Day One

If you run Windows Server and IIS, you already have everything you need to deploy Jitbit Helpdesk. Our IIS helpdesk software was originally built as an IIS application and has been running on Internet Information Services in production environments for over 15 years. While we now also support Linux and Docker, IIS on Windows Server remains our most deployed and most thoroughly tested platform.

Why Jitbit Is the Best Helpdesk for IIS

Most helpdesk vendors treat Windows Server as an afterthought -- a checkbox on a compatibility matrix. Jitbit is different. We are an ASP.NET Core application written in C#, designed from the ground up to take full advantage of the IIS pipeline. That means you get native performance, not a cross-platform compromise.

Here is what that looks like in practice:

Native IIS module integration -- runs inside the IIS worker process (w3wp) via the ASP.NET Core Module, so you get IIS request filtering, logging, and SSL termination with zero extra configuration.
Application pool management -- deploy Jitbit into its own app pool with dedicated recycling schedules, memory limits, and identity settings, just like any other IIS application.
Windows authentication out of the box -- enable Windows Auth in IIS and your domain users log in automatically. No passwords, no user provisioning. It just works.
IIS 8.0 and later -- compatible with every IIS version shipped since Windows Server 2012 R2, including IIS 10 on Server 2022.

Deep Windows Server Integration

Running a helpdesk on IIS is only half the story. Jitbit plugs into the broader Windows Server ecosystem so your IT team does not have to maintain yet another disconnected tool:

Active Directory sync -- import users, departments, phone numbers, and even avatars from AD with a single click. New domain users are created automatically on first login.
Group Policy compatibility -- push the Jitbit URL to browsers via GPO, enforce authentication settings, and control access through AD security groups.
SQL Server backend -- Jitbit stores all ticket data in Microsoft SQL Server (the free Express edition works fine). Your DBAs already know how to back it up, monitor it, and tune it.
Windows event logging -- application errors and diagnostic events are written to the Windows Event Log for centralized monitoring with your existing tools.
SSL/TLS via IIS -- bind your existing certificates in IIS Manager. No need to configure a reverse proxy or install a separate certificate manager.

Technical Requirements

Jitbit Helpdesk keeps its server footprint small. If your machine already runs SQL Server, it can almost certainly run Jitbit too. Here are the specifics:

Web Server: Microsoft IIS 8.0 or later
Runtime: .NET 10 (hosting bundle required)
Database: Microsoft SQL Server 2016+ (free Express edition supported)
OS: Windows Server 2016, 2019, or 2022
Hardware minimum: 2 CPU cores, 3 GB RAM

For the full list, see our system requirements page.

How to Deploy Jitbit Helpdesk on IIS

Deployment follows the standard IIS pattern that Windows admins already know:

Install the .NET hosting bundle on your Windows Server.
Create a SQL Server database and run the provided setup script.
Copy the Jitbit application files to an IIS website folder.
Point your IIS site to the folder, assign an app pool, and bind your hostname.
Enable Windows Authentication in IIS if you want single sign-on via Active Directory.

The entire process takes about 15 minutes. Our on-premise installation guide walks you through every step with screenshots.

Already on Azure? That Works Too

If your Windows Server infrastructure lives in the cloud, Jitbit runs perfectly on Azure VMs and Azure App Service. You get the same IIS integration, the same Active Directory support (including Azure AD via SAML single sign-on), and the same SQL Server backend -- just hosted in Microsoft's cloud instead of your server room.

Prefer Not to Manage a Server?

If you would rather skip IIS configuration and server maintenance entirely, Jitbit also offers a cloud-hosted SaaS version that is ready in seconds. It still supports Active Directory authentication and all the same helpdesk features -- without the infrastructure overhead. Read our on-premise vs. hosted comparison to decide which option fits your team.