Live Chat in Jitbit Helpdesk
Since January 2018, Jitbit Helpdesk has included a built-in live chat feature. The support widget on your website now lets you talk with visitors in real time. Here’s a quick look:
On the helpdesk side, chats show up with a special “live” badge next to the ticket, so you’ll know the visitor is still browsing your site.
No setup needed – the support widget you already use now includes live chat by default.
It works across multiple pages and even survives a page refresh.
Stay in touch even after visitors leave – if someone closes the tab, the chat turns into a regular email ticket so you can follow up later.
Available on both cloud and on-premise versions of the helpdesk.
Optional AI autoresponder
Chat directly inside a ticket – support agents can chat with each other or with the customer directly within the ticket view. Everything updates live.
Use it on mobile too – the mobile app supports live chat so you can respond on the go. Here are some tips and best practices.
We used to offer a separate live chat product, but that’s being phased out. It’ll stay active for existing users, but we’re no longer accepting new sign-ups for it.
Why consider adding live chat?
- It helps people decide – being able to get a quick answer from a real person can make all the difference when someone’s thinking about signing up or buying.
- It’s helpful in the moment – if a visitor gets stuck or confused, they can ask for help right away without leaving the page.
- It can reduce support costs – chatting is often faster and more efficient than email.
- You learn a lot – live chat gives you insight into what’s confusing or broken on your site. It’s like real-time feedback, straight from your users.
Why Jitbit?
- It’s simple – we’ve always focused on keeping things clean and easy to use.
- Quick to set up – just paste in two lines of JavaScript and you’re good to go. It takes just a few minutes.
- Reliable – modern tech means solid performance. Messages won’t get lost.
- Secure and fast – your data is safe with us. We back everything up, scale easily, and our servers are quick.
What the chat feature includes
- Notifications – get sound alerts, desktop popups, or push notifications when a new message comes in (HTML5 browser required for desktop notifications).
- Agent presence tracking – see which team members are online and available to chat.
- Live performance – powered by WebSockets for real-time interaction. If the browser doesn’t support it, we fall back to classic polling. Either way, it's real-time.
- Automation options – set up chatbots or autoresponders using our rules engine.
- Chat history – all conversations are saved as regular tickets, so you can go back and review them anytime.
- Easy website integration – just add a line of JavaScript and you’re done.