HelpDesk - more whitepapers

Jitbit Helpdesk Basecamp integration

Basics of customer support - chapter 1 from our customer support course.

Replying to support requests - chapter 2 from our customer support course.

Advanced replying to support requests - chapter 3 from our customer support course.

Great customer support tips and tricks - chapter 4 from our customer support course.

Jitbit's ticket dashboard help identify problems right away

Facilities Management requires a fast and reliable case-management software just as other industries

Higher education institutions have to handle questions coming from both students and the outsiders. Ticket tracking is a requirement.

ISP companies deal with thousands of customers while typically having small support teams. Categorizing and prioritizing incoming requests plays a key role in their business process.

If your company has more than one client you HAVE no other choice but to categorise and track incoming cases.

Using a Mac? Not a problem if your helpdesk software is web-based - accessible from every possible platform.

A manual to set up Harvest integration with Jitbit Helpdesk

Set up an integration with Hipchat to receive notifications about new Helpdesk tickets instantly instantly

Your LAN needs a support-software, so your user can easily connect to it and submit their issues

Many companies have used Lotus-Notes based support software being afraid to switch to something more modern.

Maintenance can have its issues - something can go wrong even with a stable system. This is when you need to report and register the issue

How to decide if you need SaaS or on-premises helpdesk software?

Helpdesk case study: learn how Robe (a hardware manufacturer) uses Jitbit SaaS help desk for its customer support and maintenance teams

Stripe integration with Jitbit allows you to see customer information in Jitbit profiles

Support ticket templates: instructions and use cases

Helpdesk case study: learn how Vargo solutions uses Jitbit SaaS help desk for its customer support