HelpDesk ticketing system
HelpDesk ticketing system :: more whitepapers
Customer Support Course: Day 1 of 4 - The basics
Basics of customer support - chapter 1 from our customer support course.
Customer Support Course: Day 2 of 4 - Replying to tickets
Replying to support requests - chapter 2 from our customer support course.
Customer Support Course: Day 3 - Replying to tickets - part duex
Advanced replying to support requests - chapter 3 from our customer support course.
Customer Support Course: Day 4 - Ease your pain
Great customer support tips and tricks - chapter 4 from our customer support course.
Facilities Management requires a fast and reliable case-management software just as other industries
MS Exchange is a great internal communication platform, and ticket tracking should be integrated with it
You can't underestimate fast response form support teams in a healthcare company. Fast communication can save lives.
Higher education institutions have to handle questions coming from both students and the outsiders. Ticket tracking is a requirement.
ISP companies deal with thousands of customers while typically having small support teams. Categorizing and prioritizing incoming requests plays a key role in their business process.
If your company has more than one client you HAVE no other choice but to categorise and track incoming cases.
Using a Mac? Not a problem if your helpdesk software is web-based - accessible from every possible platform.
IT Help Desk Software Solutions Remove Headaches!
an article that looks at the benefits of a hosted help desk to a business from the point of view of your tech support team.
Your LAN needs a support-software, so your user can easily connect to it and submit their issues
Many companies have used Lotus-Notes based support software being afraid to switch to something more modern.
Maintenance can have its issues - something can go wrong even with a stable system. This is when you need to report and register the issue
Top Reasons To Choose On-premise Help Desk Software
How to decide if you need SaaS or on-premise helpdesk software?
Help desk software
Pricing - self-hosted
Pricing - hosted
Helpdesk feature list
Zendesk vs Jitbit vs Spiceworks
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