HelpDesk ticketing system :: more whitepapers

• Customer Support Course: Day 1 of 4 - The basics
  Basics of customer support - chapter 1 from our customer support course.
• Customer Support Course: Day 2 of 4 - Replying to tickets
  Replying to support requests - chapter 2 from our customer support course.
• Customer Support Course: Day 3 - Replying to tickets - part duex
  Advanced replying to support requests - chapter 3 from our customer support course.
• Customer Support Course: Day 4 - Ease your pain
  Great customer support tips and tricks - chapter 4 from our customer support course.
• Facilities Management
  Facilities Management requires a fast and reliable case-management software just as other industries
• MS Exchange
  MS Exchange is a great internal communication platform, and ticket tracking should be integrated with it
• Healthcare Companies
  You can't underestimate fast response form support teams in a healthcare company. Fast communication can save lives.
• Higher Education
  Higher education institutions have to handle questions coming from both students and the outsiders. Ticket tracking is a requirement.
• ISP Companies
  ISP companies deal with thousands of customers while typically having small support teams. Categorizing and prioritizing incoming requests plays a key role in their business process.
• Multiple Clients
  If your company has more than one client you HAVE no other choice but to categorise and track incoming cases.
• Mac
  Using a Mac? Not a problem if your helpdesk software is web-based - accessible from every possible platform.
• IT Help Desk Software Solutions Remove Headaches!
  an article that looks at the benefits of a hosted help desk to a business from the point of view of your tech support team.
• LAN
  Your LAN needs a support-software, so your user can easily connect to it and submit their issues
• Lotus Notes
  Many companies have used Lotus-Notes based support software being afraid to switch to something more modern.
• Maintenance
  Maintenance can have its issues - something can go wrong even with a stable system. This is when you need to report and register the issue
• Top Reasons To Choose On-premise Help Desk Software
  How to decide if you need SaaS or on-premise helpdesk software?