Facilities Management
Facilities Management requires a fast and reliable case-management software just as other industries
MS Exchange
MS Exchange is a great internal communication platform, and ticket tracking should be integrated with it
Healthcare Companies
You can't underestimate fast response form support teams in a healthcare company. Fast communication can save lives.
Higher Education
Higher education institutions have to handle questions coming from both students and the outsiders. Ticket tracking is a requirement.
ISP Companies
ISP companies deal with thousands of customers while typically having small support teams. Categorizing and prioritizing incoming requests plays a key role in their business process.
Multiple Clients
If your company has more than one client you HAVE no other choice but to categorise and track incoming cases.
Mac
Using a Mac? Not a problem if your helpdesk software is web-based - accessible from every possible platform.
LAN
Your LAN needs a support-software, so your user can easily connect to it and submit their issues
Lotus Notes
Many companies have used Lotus-Notes based support software being afraid to switch to something more modern.
Maintenance
Maintenance can have its issues - something can go wrong even with a stable system. This is when you need to report and register the issue
JitBit
