By default your hosted help desk will have an URL like this: "
But you can also use a custom domain name for your helpdesk, like this: "
To set up a custom domain for your helpdesk follow these steps:
example.jitbit.com(replace "example" with your helpdesk URL)
You're all set now. Restart your browser and start using the helpdesk under a custom domain name.
If you want to use SSL with your custom domain, you will need to provide us with your own SSL-certificate, because our SSL is valid for "*.jitbit.com" names only. Simply contact our support and send us your certificate (a password-protected .pfx-file) so we can install it on our servers. We can optionally generate a CSR (certificate request) for you if your SSL-provider requires it.
We use a technology called SNI SSL (Server Name Indication) to make this possible, it is supported by all modern browsers (IE, Opera, Chrome, Firefox, Safari). Please be aware that some older browsers like Internet Explorer 6.0 on Windows XP may not fully support it, they will show you an "invalid certificate" warning, but the Helpdesk application will remain fully functional, there is nothing to be worried about. To get started with SSL simply set up a custom domain and contact our support.