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Live Chat on a Custom Domain

By default, the chat operators will access your live chat software using an URL like this: "https://MyCompany.jitbit.com/" (regular users access the chat from your website and don't really use any URL other than your website's).

But you can also use your own domain for your chat app, like this: "http://livesupport.domain.com" just for your convenience.

If you want to configure a custom domain for your chat simply do the following:

  1. Sign in to your chat application and set up a custom domain in the admin panel.
  2. Adjust your domain's DNS settings. Add a CNAME alias record, that will point to the following hostname: jitbit.com
  3. You might want to add a test record to your local "hosts" file that points to our IP and test everything before actually editing your DNS zone file

You're all set now. Restart your browser and start using Jitbit LiveChat on your own domain.

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