SaaS Help Desk

Support ticket system for your help desk team. This is the "hosted" version, that works in the cloud (we also have an on-premise one).

helpdesk pricing

Unbeatable pricing!Not priced "per agent"


Similar systems are priced around $89 per agent, while our help desk is much cheaper, even on the "Enterprise" plan. Check our pricing here...

hosted on your custom domain

Your domain name + integrationsUse your domain, integrate with your tools


Integrates with Active Directory, JIRA, GitHub, Dropbox etc, name it. Try the simple API, integrate the helpdesk app with your website and use your own domain name, like "support.company.com".

cloud-hosted support

Hosted by AmazonRuns in the cloud, no hardware headaches


Real "software a s a service" - the help desk app is hosted on our cloud servers at Amazon's datacenters in North Virginia and California, 24x7 monitoring, everyday backups, right next to Reddit and Instagram. We keep your data even if your account expires!

secure

Single sign-on + securityYour data is safe with us


Your connection to the service desk application is protected by SSL, the server's disks are encrypted and the cloud technology makes us immune to hardware failures.

And you can still authenticate your users with your AD, or any other SAML provider

neat, simple ticketing app

All the "must-haves"everything you need from a helpdesk


We are focused on usability, absolutely no learning curve involved. However we have all the features you expect from a ticket system, like asset tracking, file attachments, knowledge base, tagging, ticket-categories, email-integration and even a free email address.

mobile support apps

Free iOS & Android appsYou're gonna love it


Our Helpdesk comes with free helpdesk apps for iPhone and Android, that are optimized for both smartphones and tablets. No need to carry your laptop with you all the time, go mobile! For other smartphones and tablets we have an optimised web-interface, just open our mobile Helpdesk in your browser.

SaaS Help Desk - screenshot SaaS Help Desk - screenshot SaaS Help Desk - screenshot SaaS Help Desk - screenshot
Jitbit Helpdesk customers: ESPN
Jitbit Helpdesk customers: VMWare
Jitbit Helpdesk customers: Adobe
Jitbit Helpdesk customers: Xerox
Jitbit Helpdesk customers: GE
Jitbit Helpdesk customers: HP

Try it now


Bird's-eye view on customer happiness

All your customer service info, right at your fingertips. The Jitbit ticket grid gives you instant access to all ongoing customer requests and any files or docs related to them.

Everything you see here updates in real time so you’re always up-to-date. And you can customize what you see.

Search. Use filters to narrow down the tickets shown. And hide any columns that aren’t relevant to your task.

ticketing grid

Everything is in the right place

No need to dig around for that email a customer wrote three days ago. From now on everything related to a ticket fits onto just the one page.

All messages, attachments and a log of team actions are ordered chronologically in the ticket activity feed.

techsupport conversation

All the features you need. When you need them.

ticket details

We've designed our Helpdesk to help you deal with support requests daily. We know that helping customers can be mentally and physically exhausting so we did our best to make a system that really helps you get through it without standing in your way.

Jitbit Helpdesk has every feature you need to make your customers happy, while staying happy yourself. Every "must have" helpdesk feature is there – two-way email integration, file attachments, powerful search etc. We have the Knowledge Base module, that eliminates the need to answer the same questions over and over again. We have "canned responses", that make it possible to re-use your answers. And much more.

Organization

tagging tickets

Answering tickets is just one side of the job. Organization is the other. And when it comes to getting your tickets in order, we've got you covered.

Categorize your tickets to make searching easy. Assign team members to specific categories so your customers always get the best know-how. And build reports using only the data you need.

And if you really want to up your organization game, use tags as well as categories. Assign multiple tags to a ticket to make searching even easier. For example, here at Jitbit, we use the “review” tag to link all tickets that need to be reviewed at a later date.

Reports

Our Helpdesk comes with a set of beautiful, customizable reports to help you measure your team's performance. And watch how it changes over time. Reports can also be useful for projecting future performance and customer service demand.

saas helpdesk reports

Automation Rules

Our Automation Rules are willing and able to do the most boring parts of the job for you. Smart filters help you to set conditions and actions for incoming tickets. And they’ll save hours of time for your team.

automation rules

iOS & Android

Handle tickets on the go with Jitbit’s fully-featured iOS & Android apps. They work on smartphones, iPads and tablets. And they’re really fast even on slow connections.

If you don't have an iOS or Android device, just open Helpdesk in your smartphone browser and use our awesome mobile user interface instead.

iOS and Android techsupport apps

Not just "another SaaS help desk software"

We’ll save you a little time and point out the key reasons why this hosted help desk software is different from the rest:

It’s Affordable - Our monthly fee is only $29 when you choose the cheapest plan. We even have an unlimited plan that allows any number of agents for the same price. Feel free to compare with our competitors.

It’s Fully Loaded - Our Helpdesk has everything you'd expect from a help desk software. Two-way email integration, reports, simple UI, file attachments, asset management… You can find a detailed list of Jitbit features below.

Saas Benefits: Why A Hosted Help Desk is Better

We keep it fast and secure - we spend hours fine-tuning our helpdesk server and keeping it online, optimizing the database speeds, applying security patches, setting up backups... So you don't have to.

We use it ourselves! - our own support is handled by a hosted help desk instance that lives on the same server as our customers.

We made it affordable - our monthly fee is less than 30 bucks for the basic plan. No catch.

This is a hosted (saas) version of our award winning "downloadable" HelpDesk ticketing system. You're just 2 clicks away from trying it.

Easy to try

Instant setup - just sign up for free and pick a URL for your helpdesk (like "mycompany.jitbit.com"). You can change this URL later or even set up a custom domain for your helpdesk. Be up-and-running instantly.

More SaaS benefits:

  • Instant setup, your help desk will be up and running in minutes, we even cancelled the setup fee.
  • Always the latest version - your support app is upgraded by us and the upgrades are free forever. The hosted version is even updated more frequently than the "self-hosted" one.
  • Leave the installation, backups and performance-tuning to us.
  • Reliable high-bandwidth network and other known benefits of a SaaS help desk
  • more details

Help Desk features at a glance

  • It's secure - your sensitive data is protected with SSL-encryption (https)
  • It's multilingual
  • It checks your support mailbox and converts emails to tickets
  • It's fast & reliable - our servers are hosted at Amazon's datacenter, more info here
  • It's affordable - less than a dollar a day for the "freelancer" plan.
  • Free support and version upgrades
  • Knowledge-base, Reporting, Asset-tracking and File-attachments - all the features that a help desk app should have
  • Customizable you can change the colors, even add your own logo to the design.
  • Single-sign-on - we offer an authentication API for existing web-applications
  • Support widget that you can place on your website - just two lines of JavaScript and you have a support form on your website.
  • Probably the best SaaS ticketing system out there
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SaaS Help Desk