ASP.NET Help Desk Software

Jitbit Help Desk is an ASP.NET help desk built on ASP.NET Core -- Microsoft's modern, cross-platform web framework. Written entirely in C#, one of the most popular programming languages on StackOverflow, our ticketing system delivers the performance, security and reliability that IT teams and support departments depend on every day.

Why choose an ASP.NET help desk?

ASP.NET Core is not just another web framework. It consistently ranks among the fastest server-side platforms in independent benchmarks, which translates directly into snappier page loads and shorter wait times for your support agents handling hundreds of tickets per day.

Here is what makes ASP.NET the ideal foundation for help desk software:

• Cross-platform -- runs on both Windows Server and Linux, giving you full flexibility over your hosting environment
• Enterprise-grade security -- built-in protection against XSS, CSRF and SQL injection out of the box
• High performance -- asynchronous request handling keeps the app responsive even under heavy ticket volume
• Mature ecosystem -- seamless integration with Microsoft infrastructure like Active Directory, IIS, Outlook and MS Exchange

Minimal server requirements

Jitbit requires .NET 10 installed on your server (the .NET hosting bundle for Windows). That is the only prerequisite -- all other libraries and dependencies ship with the app. Check our full system requirements page for details.

You will also need a Microsoft SQL Server instance. The free "Express" edition works perfectly well for most teams. We recommend SQL Server 2017 or above, and SQL Server runs natively on Linux too.

Authentication and Active Directory

Jitbit Helpdesk supports both Windows-integrated authentication and forms-based authentication. With Windows-integrated auth, your users sign in automatically using their domain credentials -- no extra username or password required. This is especially valuable for on-premises deployments in corporate environments. We also support Active Directory integration with our SaaS version.

ASP.NET C# source code available

If you have in-house ASP.NET developers and want to extend the help desk software with custom features, our source-codes license gives you the full C# codebase. We built Jitbit with clean, readable and well-commented code so your team can get productive quickly.

The source code ships as a Visual Studio solution using the MVC pattern and Dapper micro-ORM -- the same data access library that powers StackOverflow. No heavy frameworks or convoluted abstractions to wade through.

Built for IT teams and support departments

Whether you deploy on Windows Server or Linux, Jitbit's ASP.NET help desk integrates tightly with the Microsoft stack your organization already uses -- IIS, SQL Server, Active Directory, Exchange and Outlook. That means less configuration, fewer compatibility headaches and a ticketing system that fits naturally into your existing infrastructure.

Ready to see it in action? Start a free trial of the hosted version, or check pricing for the self-hosted ASP.NET help desk.