Web Based Ticket System for Helpdesk Teams

A web based ticket system gives your support team one central place to track every customer request — without installing software on individual machines. Instead of juggling shared inboxes and spreadsheets, agents log in through a browser, pick up tickets, and resolve issues from anywhere with an internet connection.

Jitbit Helpdesk is a web based ticket system built for speed and simplicity. It converts incoming emails into trackable tickets, routes them to the right agent, and keeps a full history of every conversation — so nothing falls through the cracks.

What Is a Web Based Ticket System?

A web based ticket system is customer support software that runs entirely in the browser. Support agents do not need to download or install anything. Every ticket — whether it arrives by email, a support widget, or a customer portal — is captured in a shared queue where your team can assign, prioritize, and track it through to resolution.

Because the system is web based, your data lives on a server (either Jitbit's cloud or your own) rather than on individual laptops. That means better security, easier backups, and zero compatibility headaches.

Why Choose a Web Based Ticket System?

Businesses of all sizes choose a web based help desk over traditional desktop software for three core reasons:

No installs, instant setup. Your team opens a browser and starts working. There are no downloads, no driver conflicts, and no version mismatches across workstations.
Access from any device, anywhere. Whether your agents are at the office, working from home, or on the road, they can manage tickets from a laptop, tablet, or phone. Jitbit includes a dedicated mobile-friendly interface so support never stops.
Centralized security. All customer data stays on the server — not on USB sticks or local hard drives that can be lost or stolen. Role-based permissions let you control exactly who sees what.

Read more about why a web based help desk is the right architecture for modern support teams.

Key Features of Jitbit's Web Based Ticket System

Jitbit goes beyond basic ticketing. Here are the features support teams rely on most:

Email-to-ticket conversion. Jitbit monitors your support mailbox and automatically turns incoming messages into tickets. Replies thread correctly, attachments carry over, and agents never leave the help desk interface. Learn more about our email ticketing system.
Unlimited agents (Enterprise). The Enterprise license includes unlimited helpdesk agents — no per-seat charges as your team grows.
Multilingual support. The interface ships with all major world languages built in, making it straightforward to support customers and coordinate with offices globally.
File attachments and screenshots. Agents and customers can upload PDFs, images, and documents directly to a ticket — no separate file-sharing tool required.
Built-in knowledge base. Publish help articles your customers can search before submitting a ticket, and let agents insert KB answers into replies with one click. See helpdesk software with knowledge base.
Automation rules. Set up "if/then" rules to auto-assign tickets, send notifications, escalate overdue issues, and enforce SLA targets — all without writing code.
Real-time collaboration. See which agent is viewing or replying to a ticket in real time, preventing duplicate responses and wasted effort.

Hosted or Self-Hosted — You Choose

Jitbit offers the same web based ticket system in two deployment options:

SaaS (hosted) helpdesk. We host it, maintain it, and back it up. You sign up and start in minutes. This is the option we recommend for most teams.
Self-hosted helpdesk. Install Jitbit on your own Windows server for full control over data and infrastructure. An optional C# source code license lets your developers customize the application to fit your workflows.

Both versions are fully web based, so your team gets browser-based access regardless of deployment. Even the self-hosted edition does not require any client-side software — a distinction that sets Jitbit apart from many competitors.

Try Jitbit's Web Based Ticket System Free

Not sure if Jitbit is the right fit? Start a free trial with no time limit. Set up your help desk, invite your team, and see how a fast, focused web based ticket system improves your support operations before you commit.