Admin Pages

Ticket Categories

This page lists all ticket categories available in the system.

  • Click on a category name to edit its properties.
  • Click "delete" to remove a category. If a category contains tickets or KB articles, you will be prompted to select another category to move the data to.
  • Specify a name and click "Add new" to create a new category.

Category sections

Categories can optionally be organized into Sections. Sections are just "folders" that contain categories.

When creating a category, you are prompted which "section" to put it into. You can create a new section right there.

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