Knowledge Base
Ideas Forum
"Ideas forum" is a place where users can suggest and vote for new features of your app. Or report bugs, request improvements, or provide other kinds of feedback. Once a user suggests an "idea," other users can "vote" for it.
A user has to be logged in to suggest a new idea, but voting does not require logging in.
Technicians can also create new ideas from existing helpdesk tickets to request more user feedback in the forum.
When a new idea is posted, administrators get an email notification. When someone adds a comment to an idea, the idea creator and all the commenters get an email notification.