Scheduled (delayed) replies

Jitbit Helpdesk allows you to send a "delayed" reply, scheduled for sending at a later time. To do this, after finishing typing your response on the ticket page, select the "Schedule reply for later" dropdown under the "Reply" button. A date picker will appear.

Select the desired date and time to send the reply, and click "Schedule this reply." Once the scheduled date and time are reached, the reply will be sent automatically.

After scheduling a reply, you will be taken to a page listing all scheduled messages for the ticket. You can review the list and remove any messages that are no longer needed.

Please note that scheduled replies do not support file attachments and are always sent to all subscribers.