Importing and Exporting tickets

Jitbit Helpdesk allows importing and exporting tickets and KB articles from outside sources.

Import tickets from CSV

Upload a CSV file with the following format:

subject, body, email, category name, [company name, assignee username, ticket date]

(optional fields are in [brackets] ) to import tickets into the helpdesk system. Non-existing user-account will be created automatically (from the email-addresses in the file).

Import tickets from Zendesk

This module connect to your Zendesk account via the API and downloads all the tickets automatically.

Import tickets from Freshdesk

This module connect to your Freshdesk account via the API and downloads all the tickets automatically.

Import KB from CSV

Upload a CSV files containing the knowledge-base articles you'd like to import. The format is:

subject, body, category name

Export to CSV

Export your tickets into a CSV file. The exported file will have the following format:

Subject, Body, Email, Category Name, Company Name, Assignee, Ticket Date, TicketID, Username, Status Name, Start Date, Time spent in seconds, Closed Date, Priority, Department name, Due date, Tags, Priority

Export KB to CSV

Export all your KB articles into a CSV file. The exported file will be in the following format:

ArticleID, Subject, Body, Category name, Tags