Audit Log

The "Audit Log" page provides a historical record of "destructive" actions and events within the system. This includes:

  • deleting tickets, categories, custom fields, users, companies, automation rules
  • reasons why an incoming email has been rejeceted (spam, user is deactivated, flood protection etc)
  • email server errors
  • editing tickets and/or users (like, changing a password)
  • etc.

Use this page to investigate recent incidents and destructive actions.

The UI includes:

  • Date Filter: Allows you to filter the log entries by date range, such as "Last week", "Last month", custom range etc.
  • User Filter: Enables filtering of log entries by specific user.
  • Search Bar: Use this to search for specific terms within the audit log.
  • Build/Refresh Button: Click to refresh the log entries or rebuild the list based on selected filters.

The log is read-only and provides a timestamp for each entry to help with tracking and auditing purposes.

Regularly reviewing the audit log can help with maintaining the system's integrity and with compliance with various regulations.

Technician Statistics