Reports
Custom report
The "Custom Report" allow you to select a date range and then choose the data you'd like to see
- Select a metric to show:
Ticket count,Time spent,Duration,Response timeorReplies count. - Select a dimension to group the data by:
Category,Section,Status,Assignee,Month,Hour,Priority,Tag,Origin, theTicket creatoror a custom field. - You'll get total metric grouped by the dimension, average metric grouped by dimension, and a pie chart that visualizes the data.
Example output:
| Category | Total ticket duration | Average ticket duration |
|---|---|---|
| New employee onboarding | 10h | 10min |
| Printer issues | 120h | 1hour |