New Ticket Form

Use this page to submit a new ticket to the help desk system. Choose the category that best fits your ticket, fill in the "subject" and "text" fields, and click "Submit" when finished.

You can optionally set the ticket priority and attach files to it. The built-in priority levels are "Low", "Normal", "High", and "Critical". You can also add "subscribers" to the newly created ticket using the "Add subscribers" field on this page. Subscribers are users who follow the ticket and receive all updates from it.

Advanced features (for administrators)

Create recurring ticket

If you have administrator or technician permissions, you can also create a recurring ticket or create tickets "on-behalf" of other users.

Customize layout

Administrators can also customize the "new ticket" page layout by rearranging rows. For example, you can move the "subject" field to the bottom and the "custom fields" area to the top. Simply click the "Edit page layout" link at the bottom of the page and drag & drop the rows using the drag icon that appears on the right. After making changes, click the "Save" button to save the changes.

Passing parameters (optional)

You can also pass URL parameters to pre-fill certain fields:

1. subject
2. body
3. categoryId (you can get this number from the admin section)
4. cfXXXX where "XXXX" is a custom field's ID
5. email user's pre-filled email (works only if you allow guest ticket creation without logging in)
6. priority pre-filled priority (-1 low, 0 normal, 1 high, or a custom priority ID from the admin section)

Example URL:

xxx/Tickets/New?categoryId=1&subject=test&body=hello,world!