The following reports are available in the helpdesk system:
- Summary report shows a list of tickets within a date range, with a diagram - how many tickets you have in different statues and different categories
- Technician statistics shows a list of users with a number of tickets handled by user and tickets closed by user
- User statistics shows a list of users with a number of tickets submitted by user - both closed and active.
- Dynamics report shows a bar chart - each bar shows a number of tickets submitted and closed per day.
← help contents | Helpdesk website