There are two types of IT support software:
Jitbit offers the second type of IT support software - a web application that helps you to organize and manage support tickets from customers and employees.
IT pros require an easy and efficient app to help them perform their job. The UI should be neat and simple so they don't end up with even more headaches. They need a portal to manage all support requests in one place - phone calls, emails and web-form requests. They need a knowledge-base to store and share solutions to common problems. They need file-attachments. They need asset-management. They need support ticket software
The must have features are:
Getting the job done and getting it done quickly and easily is all important when you're supporting your customers.