There are the two types of IT support software:
Jitbit offers the second type of IT support software - a web application that helps you to organize and manage support tickets from customers and employees.
IT pros require an easy and efficient app to help them perform their job. The UI should be neat and simple so they don't end up with even more headaches. They need a portal to manage all support requests in one place - phone calls, emails and web-form requests. They need a knowledge-base to store and share solutions to common problems. They need file-attachments. They need asset-management. They need support ticket software
The must have features are:
MSPs also often require time-trcking (for automated billing), reporting and analytics (to access performance indicators without the need to write complex database queries), mobile app (for working on the go), SLAs and automation, providing support for multiple clients and "accounts".
All these features are present in Jitbit Helpdesk. Getting the job done and getting it done quickly and easily is all important when you're supporting your customers.
Last updated: 11/3/2018 more Helpdesk Ticketing System whitepapers