Jitbit Helpdesk System Requirements: Server, Database and Hardware Specs
Before you install the self-hosted version of Jitbit Helpdesk, review the system requirements below. The on-premise edition runs on any ASP.NET Core-compatible web server backed by Microsoft SQL Server, giving you full control over your data and infrastructure.
Supported operating systems
Jitbit Helpdesk runs on both Windows and Linux servers:
- Windows Server - Windows Server 2016, 2019, 2022 or above. Client editions (Windows 10/11) work but limit concurrent web-server connections, so a server operating system is strongly recommended for production use.
- Linux - any modern distribution (Ubuntu, Debian, CentOS, RHEL, etc.). The helpdesk ships with a built-in Kestrel web server, so no separate web server is required.
- Docker - a Docker image is available if you prefer containerized deployments.
Web server requirements
- IIS 8.0+ (Windows only) - the recommended hosting option on Windows Server. See our on-premise installation guide for configuration steps.
- Kestrel (cross-platform) - the built-in ASP.NET Core server works on both Windows and Linux with no extra setup.
- .NET 10 runtime - must be installed on the server. Download the Windows Hosting Bundle or follow the Linux installation instructions.
Database requirements
Jitbit Helpdesk requires Microsoft SQL Server as its database engine:
- MS SQL Server 2016 or later - including SQL Server 2017, 2019, and 2022. The free Express edition works well for small to mid-size teams.
- Full-Text Search (optional) - installing the SQL Server Full-Text Search component delivers faster and more accurate ticket search results, but it is not required.
- Remote database servers - SQL Server does not need to run on the same machine as the web server. A dedicated database server on your network works perfectly.
- SQL Server on Linux - the Linux version of SQL Server is fully supported.
Hardware specifications
Hardware needs depend on your team size and ticket volume. As a general rule, any server that meets the SQL Server minimum requirements will also run Jitbit Helpdesk comfortably.
| Component | Minimum | Recommended (100+ agents) |
|---|---|---|
| CPU | 2 cores | 4+ cores |
| RAM | 3 GB | 8 GB+ |
| Disk | 10 GB free | SSD with 50 GB+ free |
For larger deployments, consider placing the database on a separate server and using an SSD for the SQL Server data files to maximize query performance.
Skills and knowledge required
Installing a web application on a server - especially on Windows with IIS - requires some technical expertise. You should be comfortable with:
- Installing and administering MS SQL Server (creating databases, running SQL scripts)
- Configuring IIS or a reverse proxy on Linux
- Basic networking (DNS, firewall rules, SSL certificates)
If you prefer to skip the server administration entirely, our hosted (SaaS) helpdesk is ready in seconds with no infrastructure to manage. See our on-premise vs. hosted comparison for help deciding.
Client-side requirements
End users and support agents only need a modern web browser. Jitbit Helpdesk works with Chrome, Firefox, Microsoft Edge, and Safari on any computer, smartphone, or tablet. No plugins or desktop software are required - dedicated iOS and Android apps are also available for mobile teams.
Skip the setup - try the hosted version
If managing servers and databases is not your thing, the Jitbit SaaS Helpdesk gives you the same powerful ticketing system with zero infrastructure overhead. Sign up and start resolving tickets in under a minute - no installation, no maintenance, automatic updates.