Helpdesk Due Dates Calendar View

The Due Dates Calendar View is an interactive feature in Jitbit Helpdesk that displays all upcoming ticket due dates in a calendar format. This intuitive layout is designed to assist in planning and analyzing the helpdesk's workload. It also transforms the helpdesk into a versatile project management tool, allowing you to track tasks and timelines effectively.

New: date-based custom fields

If you have date-based custom fields for tickets, they can also be used in this calendar report. The calendar will display tickets based on their custom field date values, in addition to the standard "due date" field. Use the dropdown at the top of the calendar to switch between the built-in due date and any date-type custom fields.

Features of the Calendar View

Calendar Layout: Tickets with due dates are visible on the calendar, providing a clear monthly, weekly, or daily overview of the workload. Hover over a ticket to view a summary. Click on a ticket to open its detailed view. Drag and Drop Functionality: Change the due dates of tickets by simply dragging and dropping them to the desired date on the calendar. Export to iCal: Conveniently export the calendar data to iCal format for integration with other calendar applications. Time Navigation: Move through the calendar by day, week, or month using the navigation controls.

Tips for Effective Use

Regular Check: Start your day by reviewing the calendar to prioritize tasks. Due Date Accuracy: Ensure due dates are set correctly to reflect actual deadlines. Team Coordination: Use the calendar to coordinate deadlines and responsibilities among team members.

For a deeper understanding of the reporting capabilities in Jitbit Helpdesk, you may read more on other reports available within the application.