Helpdesk Ticketing System

What is an IT ticketing system?

An IT ticketing system converts tech support requests (via email, API, WhatsApp, portal, live chat widget, etc) into a structured database for tracking. Whether it's a server outage report or a password reset, it all goes into a central SQL storage where your team can collaborate.

Jitbit is an affordable, lightweight and good-looking Ticketing System designed specifically for sysadmins and IT managers.

All tickets at a glance

The main grid gives you a command-center view of your infrastructure's health. Filter by "Unanswered," "My Assignments," or custom queries. Perform bulk operations - merge duplicates, mass-close spam, or re-assign tickets - without leaving the page.

Whether you're a Level 1 Tech or an IT Director, the grid adapts to your workflow. We've spent years optimizing the query performance so it's instant.

The ticket list updates in real-time using WebSockets. No need to refresh; you'll see new incidents pop up instantly.

Everything is neatly organized

Click a ticket to see the full audit trail: conversation history, file attachments, private internal notes, and automation logs. No more digging through a shared Exchange mailbox.

Powerful Features (That Stay Out of Your Way)

We know "enterprise software" usually means "cluttered UI." We designed Jitbit to be clean. Features like Asset Management, Knowledge Base, and Time Tracking are there when you need them, but invisible when you don't.

It's designed to seamlessly integrate into your business's service desk or a call center. And offer all of those essential help desk features you'll soon come to rely on.

Our IT ticketing software provides two-way email integration, file attachments, powerful ticket search, a Knowledge Base and so much more.

But the best part is - if you don't need a particular feature, you probably won't even see it. It won't get in your way until your actually need it.

Categories & Tags

Organize your workflow with Categories (e.g., "Network," "Hardware," "Access Requests").

Assign categories to specific team members, glance at the "previous tickets from this company".

Use our powerful Automation Engine to route tickets automatically based on sender, subject keywords, or time of day.

Tag tickets for granular reporting (e.g., "Feature Request," "Urgent," "Q4-Project").

IT Performance Reports

Track your team's KPIs with built-in reports. Need something specific? Use our "Custom Report" tool to query your data and export to Excel/CSV or even Power BI for further analysis.

Knowledge-base & end-user self-service portal

Deflect common Tier-1 tickets with a searchable FAQ and Knowledge Base. Users can track their own ticket status via the self-service portal, reducing "What's the status?" emails. All the ITSM best practices.

Customize the portal with your own HTML/CSS, logo, and tracking scripts.

Both me and my co-founder have years of tech-support background. We see new customers switching from Zendesk and Freshdesk every day because they need a tool that just works.
— Alex, founder and former sysadmin

Support ticket lifecycle

Here's how Jitbit's simple ticket system tracks and handles your customers' requests and saves your technicians' time:

1. Users create tickets via email, web portal, API or integrations like WhatsApp.
2. Automation rules and/or AI route the ticket to the correct tech or department.
3. Techs collaborate via private notes and email replies.
4. Resolution is logged, and the solution can be pushed to the Knowledge Base with one click.

Listed in "10 Best Help Desk solutions of 2025"

We know, "yet another help desk software". We'll save you some time and point out the key reasons why Jitbit offers something different to the rest:

1. Rated as #7 solution in "18 Best Help Desks" by Research.com
2. New in 2025: AI-powered helpdesk
3. Trusted by thousands of customers
4. Affordable - lowest possible price on the market.
5. Full-blown - Jitbit has everything you'd expect from a ticketing app. That means two-way email integration, a user-friendly interface, file attachments, ticket management, asset management, live chat. Here's a detailed features list.
6. Hosted or self-hosted - the majority of our customers choose the "SaaS" version, but many IT departments prefer having an "on-premises" version running on their servers.

Trial versions

Try our help desk:

• Download the non-expiring trial version: and try the product on your server.
• Try the hosted version free for 21-days.

Why Jitbit?

• Extremely affordable and all plans include free upgrades within one year and discounted upgrades afterwards.
• Email integration - instantly turns emails into help desk tickets, and sends out automatic email notifications to both users and support engineers.
• Integrates into your website - generates a support-widget for your web pages. Just copy-paste two lines of JavaScript to your webpage and that's it - you now have a support form with a live chat.
• FREE trial version has no expiration (download and test as long as you need)
• Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
• Extremely Easy for both end-users and help desk agents. Takes seconds to setup (run the installer and start working in seconds).
• Reliable - most advanced technical platform: Microsoft ASP.NET and MS SQL Server

Key Features

• Case management - organize and categorize incoming requests
• Web-based - accessible from anywhere with just a browser, works on smartphones and touch devices.
• File attachments - post documents, screenshots and PDFs.
• Asset management - track your assets, assign them to your users
• Knowledge base and Reports with an option to export to Excel
• Secure - different user roles and security permissions (team members can be assigned to different areas, no customer can see someone else's data, etc)
• Flexible - possible Windows-integrated authentication - integrate the IT-ticketing system with your existing Active Directory users catalog
• Multilingual - Help Desk has been translated to 25 different languages including: English, Arabic, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hebrew, Hungarian, Hindi, Italian, Latvian, Lithuanian, Norwegian, Portuguese, Slovakian, Slovenian, Spanish, Swedish, Turkish etc.
• Source codes - C# source codes available for developers
• Full list of features

View the end-user manual and the installation docs for admins