SaaS Help Desk whitepapers

Jitbit's penetration testing policy explains how we use biannual third-party pen tests, structured remediation timelines, and continuous monitoring to protect your helpdesk data against security vulnerabilities.

Jitbit's SDLC policy explains how we integrate security into every phase of software development — from requirements and secure design to OWASP-aligned testing, deployment, and ongoing maintenance — so your helpdesk data stays protected.

Jitbit's Business Continuity Plan details how we protect your helpdesk data with AWS redundancy, 8-hour recovery targets, automated backups, and a fully remote workforce — ensuring uninterrupted service during any disruption.

Why choose a hosted helpdesk? Zero server costs, instant setup, automatic updates, managed backups and enterprise-grade security. See the top reasons teams switch to hosted help desk software.

Jitbit's free Android helpdesk app gives your support team full ticket management, push notifications, and offline-ready performance on any Android device.

Jitbit's helpdesk software for schools gives IT teams a simple ticketing system to manage student, teacher, and staff requests. Flat pricing, asset tracking, and a 10-15% education discount.

Connect your Active Directory to Jitbit's SaaS helpdesk for seamless single sign-on. Your team logs in with existing Windows credentials — no password resets, no friction.

Jitbit's AI helpdesk uses your knowledge base to auto-respond to tickets, summarize conversations, improve agent replies, and power live chat. Set up in minutes with no training required.

Run your hosted help desk on a custom domain like support.company.com. Free automatic SSL, simple CNAME setup, and full branding control. Here's how to set it up.

Step-by-step guide to configuring Google Workspace SAML 2.0 single sign-on with Jitbit Helpdesk. Enable SSO in minutes so your team logs in with existing Google accounts.

Automate SLA enforcement, ticket routing, escalations and customer notifications with Jitbit's help desk automation engine. Cut repetitive work by up to 40%.

An online support ticketing system organizes every customer request into a trackable ticket so nothing falls through the cracks. See why thousands of teams choose Jitbit. Free 21-day trial.

Jitbit's mobile help desk app gives support teams full ticket management on iOS and Android. Push notifications, offline access, and a responsive web interface included free.

What is SaaS? Software as a Service delivers applications over the internet with no servers to manage. Learn how SaaS help desk software reduces costs and simplifies customer support.

Jitbit's cloud help desk runs on Amazon AWS with 99.9% uptime, daily backups, and global CDN. No servers to manage - set up in minutes and scale on demand.

Jitbit's SLA policy guarantees 99.98% monthly uptime for our SaaS helpdesk, backed by 10X downtime credits, independent monitoring, and transparent status reporting.

Jitbit Helpdesk supports single sign-on via SAML 2.0, OAuth (Google and Microsoft), Active Directory, SCIM provisioning, and API-based autologin. Configure SSO in minutes.

Jitbit's cloud help desk uses a global CDN with datacenters worldwide. Your support portal loads fast for agents and customers everywhere. Learn how it works.

Helpdesk agents are the team members who handle support tickets. Learn what agents, technicians, and users mean in help desk software and how Jitbit's flexible pricing keeps costs low.

Use Jitbit's hosted help desk authentication API to add single sign-on (SSO) and autologin to your apps. SHA256-secured, with code examples in Python, Node.js, and C#.

Jitbit's cloud based support ticket system lets your team manage tickets from anywhere with zero server maintenance. Email integration, SLA automation, knowledge base and more. Start a free trial.

Jitbit's SaaS helpdesk backup policy covers automated database backups every 2 hours, daily server disk images on Amazon S3, point-in-time recovery, and AES-256 encryption at rest.

Jitbit's free iPhone helpdesk app gives your support team full ticket management, push notifications, and fast performance on any iOS device.

Jitbit's hosted help desk includes downloadable database backups so you always own a copy of your support data. Daily updates, SQL Server format, one-click download.

A hosted ticketing system eliminates server maintenance and lets your team focus on customers. See the key features to look for and why Jitbit is trusted by thousands of support teams. Free trial available.

Answers to frequently asked questions about Jitbit Helpdesk security, data privacy, encryption, compliance, and infrastructure. Learn how we protect your support data.

Online help desk software lets you manage customer support tickets from any device with zero server maintenance. See why thousands of teams choose Jitbit's cloud-hosted help desk. Free 21-day trial.

Jitbit is the best Zendesk alternative for teams that want a fast, simple help desk without the bloat. Tier-based pricing, powerful automation, one-click migration. Start a free trial.

Use Jitbit's SMS help desk to let customers submit and track tickets via text message. Agents get instant mobile notifications and can respond from any device.

Jitbit's SaaS helpdesk is hosted on Amazon AWS across multiple US datacenters with VPC network isolation, 99.98% uptime, daily backups, and AI infrastructure in Finland.

Jitbit's help desk email integration converts incoming emails into support tickets automatically. Free support mailbox included, plus POP, IMAP and Exchange import. Start a free trial.