SaaS Help Desk Whitepapers
9 reasons to choose a Hosted Helpdesk
The top reasons why you should choose a hosted (saas) helpdesk app over a self-hosted solution
Zendesk vs. Jitbit
Jitbit Helpdesk - a cheaper alternative to Zendesk. UNLIMITED agents! Try the free trial now.
Freshdesk vs. Jitbit
Jitbit is a much cheaper alternative to Freshdesk. Lets review the differences and price calculations right here.
Desk.com vs. Jitbit
Jitbit vs Desk.com price comparison and differences highlights. (spoiler: Jitbit is much cheaper :)
SaaS Help Desk email account and more...
When you sign up to our hosted helpdesk software app - you get a FREE email address to use for your support. Jitbit Hosted Helpdesk - the cheapest helpdesk app to track your tickets.
Free Hosted Helpdesk
We offer a free six month contract for Jitbit's hosted helpdesk in exchange for a blog review.
Active Directory Authentication in SaaS Help Desk
Authenticate SaaS help desk users against Microsoft Active Directory (Single Sign On)
We're excited to announce the release a FREE Adnroid client for JItbit Helpdesk. Learn more here.
Highly Effective But Cheap Hosted Helpdesk
A quality hosted helpdesk such as Jitbit's doesn't have to cost the earth. Download a free trial today.
Cloud based Support Ticket System
A preview of a cloud based support ticket system offered by Jitbit
Cloud Help Desk
Cloud SaaS help desk app - learn more about our architecture, our datacenters, cloud hosting and backup strategy!
Cloud Help-Desk & CDN
Jitbit Cloud Helpdesk is distributed. The data is served to you from the closest datacenter. Learn more...
Hosted HelpDesk on a Custom Domain
You can have our hosted help desk application on your own domain, like "support.company.com". Just add a DNS record, here's how
What are "agents" in Helpdesk
Agents (AKA technicians or techs) is a common term in help desk software used to describe a person, who can handle tickets.
What is SaaS
"SaaS" stands for "software as a service". Learn why everyone's going crazy about it.
Where is Jitbit Helpdesk hosted?
Curious where do we host the virtual cloud servers for our helpdesk? Read this article to learn about our cloud architecture.
Looking For a Zendesk Alternative?
An article explaining why Jitbit's hosted help desk is a great alternative to Zendesk. Download the free trial today.
Hosted Help Desk Backups via FTP
Considering a SaaS help desk solution but want to physically own a copy of you data? We have this option!
Helpdesk Software for Schools
The best HelpDesk software for schools, free 2 months trial (extendable)
Help Desk Productivity Features
An overview of Jitbit Helpdesk productivity features
HIPAA Compliant Helpdesk Software
Jitbit Helpdesk is a fully HIPAA compliant helpdesk app. Discover the details below
Hosted Help Desk Authentication API
Jitbit help desk software offers single sign-on integration with your apps and websites. Read about our Authentication API.
Hosted Support Ticket System
Hosted Support Ticket System has all the latest software and hardware to ensure best performance for your company or service.
What Makes a Good Hosted Ticketing System?
The key features one should be looking for in a hosted help desk such as Jitbit's.
Jitbit's iPhone helpdesk allows iPhone users to deal with customer issues wherever they are.
Mobile Help Desk
Mobile help desk app - works on all smartphones & tablets: iOS, Android, Blackberry, Windows Mobile. Free trial version.
Online Ticketing System Benefits
The customer service experience on the Online Ticketing Support System will reflect the best on you and your business.
OTRS Alternative: OTRS vs Jitbit Helpdesk
Jitbit is a great OTRS alternative if you want an easy-to-use solution
SaaS Help Desk Backup Policy
Saas help desk backup policy - cloud backup system
Saas Ticket System
Cost effective SaaS Ticket System. Feature rich customer service app. Streamlines and simplifies the process of providing help and support to customers.
Configuring Helpdesk for Google Apps SAML
Configuring Jitbit Helpdesk to work with SAML 2.0 and Google Apps
Helpdesk Single-Sign-On via SAML
Jitbit Helpdesk supports single sign-on via SAML, here's how you configure it -
SLA and Help Desk Automation
Jitbit Helpdesk comes with a powerful "automation engine" that allows SLA management, workflow tuning etc. Read more about it here.
An Appealing SMS Help Desk Solution That works for All
Jitbit's highly customizable SMS help desk solution streamlines and simplifies the support process and affords customers outstanding convenience.
Web-based REST API for Jitbit Help Desk software app: docs, specs, code samples and description
more SaaS Help Desk whitepapers...